We're making changes to how you buy HDD and flash products from the Western Digital family of brands.
To continue, please select from the following options:
Need more information? Visit FAQs
We're making changes to how you buy HDD and flash products from the Western Digital family of brands.
To continue, please select from the following options:
Need more information? Visit FAQs
We're making changes to how you buy HDD and flash products from the Western Digital family of brands.
To continue, please select from the following options:
Need more information? Visit FAQs
We're making changes to how you buy HDD and flash products from the Western Digital family of brands.
To continue, please select from the following options:
Need more information? Visit FAQs
We're making changes to how you buy HDD and flash products from the Western Digital family of brands.
To continue, please select from the following options:
Need more information? Visit FAQs
We’re updating our support process for HDD and flash products from the Western Digital family of brands.
To continue, please select from the following options:
Need more information? Visit FAQs
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The warranty for your Western Digital product varies depending on product model. You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team.
Browse by Brand/Product Line below to find your specific policy. If you are unsure which policy to use for your enterprise product you can browse all Western Digital products or HGST products.
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Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital warrants that the SSD Product (“Product”), when properly used and installed in conformance with Western Digital’s specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
This Limited Warranty applies to new Western Digital Ultrastar and HGST SSDs (“Product”) purchased from an authorized dealer by the original purchaser for normal use and not for resale.
Western Digital Product warranties for SSD Products last for different periods of time and are limited by the useful life of the flash media used for the Product. To determine the warranty time period for your specific Product, please visit www.westerndigital.com. The warranty for the product will expire on the earlier of (i) the date when the flash media has reached one-percent (1%) of its remaining life or (ii) the expiration of the time period associated with the Product. You may determine the remaining useful life of the flash media by using the “SMART” feature (E9) (“Lifetime Remaining Percentage”) of the Drive Manager software. Drive Manager software is available as a free download from Western Digital. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of
purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously
used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title
to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for
moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are
covered for the remainder of the original Product warranty or 90 days, whichever is greater.
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment
beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or
defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY.
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THESE WARRANTY TERMS AT ANY TIME.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital 保证,如果您按照 Western Digital 的产品规范正确使用和安装 Western Digital Ultrastar 和 HGST HDD 产品(以下统称"产品"),则此类产品无材料和工艺方面的缺陷,且在质保期内基本符合 Western Digital 针对此类产品的规格要求。
本有限质保涵盖哪些产品?
本有限质保适用于原购买者从授权经销商处购买并正常使用的全新 Western Digital Ultrastar 和 HGST HDD,转售无效。
有限质保期有多长?
Western Digital 产品的质保期限或有差异。要确定特定产品的质保期,请访问 www.westerndigital.com/legal/warranty。为证明符合质保资格,您可能需要出示有效的购买凭证。如果您没有有效的购买凭证,则本有限质保期自 Western Digital 将产品出售至授权分销商的日期算起。
我的产品出故障了,现在该怎么办?
如果您的产品出现故障,则在寻求有限质保服务之前,请先按照 Western Digital 或您的经销商/分销商提供的故障排除程序进行故障排除。
要获得有限质保服务,您必须首先联系 https://www.westerndigital.com/support/international-numbers-hdd 上所列的相应 Western Digital 呼叫中心,获取产品退货授权和送货地址。您必须使用经批准的包装材料将质保范围内的产品退回我们的物流中心。如需查看包装指南,请访问:https://www.westerndigital.com/support/store/packaging-instructions。将硬盘退回至我们的物流中心产生的所有相关运输费、关税和保险费将由您承担。退回产品前,您应删除产品上的所有个人信息。
Western Digital 将采取哪些措施?
Western Digital 会将产品更换为可正常运行的同等替代产品,运费已预付。Western Digital 可能会将您的产品更换为之前已使用、维修和经测试符合 Western Digital 规格的产品。在 Western Digital 装运点,在交付给托运商时您即获得更换产品的所有权,而 Western Digital 保留对退回产品的所有权。您负责已更换产品的进口相关事宜(如适用)。Western Digital 不会将原硬盘退还给最终用户;因此,最终用户应负责在退回产品前将数据移至其他媒体。本质保范围不涵盖数据恢复,亦非本质保退货程序的组成部分。Western Digital 保证,已更换产品的质保期为原产品的剩余质保期或 90 天,以时间较长者为准。
哪些情况不在有限质保范围内?
有限质保不涵盖因对硬件或软件的误用、事故、疏忽、修改或变更产生的损坏,篡改,物理或工作环境不符合产品规范,不当维护或因不由 Western Digital 负责的产品导致的故障而引起的损坏。不保证无中断或无错误的运行或设计缺陷。有限质保不涵盖数据丢失或损坏,因此您必须定期将存储在产品中的数据备份至其他存储产品。产品识别标签一经去除或涂改,质保即失效。任何与产品有关或相关的软件,包括但不限于软件驱动程序、工具或应用程序不予保修,所有软件均按原样提供。Western Digital 不提供其他任何形式的其他担保,包括但不限于对适销性或适合特定用途之适用性的暗示保证或条件。某些司法管辖区不允许对默示担保进行限制,因此上述限制可能对您并不适用。对于本有限质保保修范围外的产品,Western Digital 不负责将产品退回给您。
我们的责任有何限制?
Western Digital 及其附属公司、供应商、分销商和经销商不承担以下责任:1) 第三方对您提出的损害索赔(不包括死亡等人身伤害和有形的个人财产损失);2) 数据丢失或损坏;3) 特殊、意外或间接损害或后果性经济损失(包括利润或储蓄损失),即使已被告知此类可能性。某些司法管辖区不允许限制责任、意外损害或间接性损害,因此上述限制可能不适用于您。Western Digital 保留随时修改这些质保条款的权利。
当地法律的适用情况如何?
本质保声明赋予您特定的合法权利,同时视您所在司法管辖区而定,您也可能拥有其他权利。
A SanDisk garante ao consumidor final que o presente produto, excluindo os conteúdos e/ou o software fornecido com ou no produto, não tem defeitos relevantes de fabrico, está conforme com as especificações do produto publicadas pela SanDisk e é adequado ao seu uso normal durante o prazo de garantia referido na tabela. O período de garantia tem início na data de aquisição do produto, sob condição de este ter sido colocado de forma legal no mercado.
Para exercer os direitos concedidos pela garantia deve contactar a SanDisk através do número de telefone indicado na tabela ou do e-mail support@SanDisk.com,dentro do prazo de garantia, e fornecer prova da compra (que inclua a data, local e nome do revendedor), indicando ainda o nome do produto, tipo e número. Poderá devolver o produto após ter obtido um número de Autorização para Devolução de Material e cumprir as outras instruções indicadas. Para informações adicionais consulte westerndigital.com/pt-br/support.
A SanDisk poderá proceder à reparação do produto, à sua substituição por um equivalente ou, caso tal não seja possível, ao reembolso do preço de compra. A SanDisk não será responsável por quaisquer danos indirectos (incluindo perda de dados) ou por danos causados por uso desadequado (incluindo uso num suporte não compatível e uso não conforme com as instruções) ou por instalação imprópria, reparação não efectuada por profissionais, modificação do produto ou acidente. O disposto acima esgota a responsabilidade da SanDisk. A responsabilidade da SanDisk não excederá o montante equivalente ao preço do produto, acrescido das despesas incorridas pelo consumidor para accionar os direitos concedidos pela garantia. Os produtos da SanDisk não devem ser utilizados em aplicações cuja falha de funcionamento possa pôr em causa a integridade física ou a vida, tais como sistemas de manutenção da vida humana. A SANDISK RENUNCIA A QUAISQUER GARANTIAS EXPRESSAS E IMPLÍCITAS NA MEDIDA DO PERMITIDO POR LEI. CASO A SANDISK NÃO POSSA RENUNCIAR A GARANTIAS IMPLÍCITAS DE ACORDO COM A LEI APLICÁVEL, ESSAS GARANTIAS SERÃO, NA MEDIDA DO PERMITIDO, LIMITADAS À DURAÇÃO DA GARANTIA EXPRESSA. O PRAZO DE GARANTIA DE QUALQUER PRODUTO QUE SUBSTITUA O PRODUTO ORIGINÁRIO SERÁ CORRESPONDENTE AO PERÍODO DE GARANTIA DO PRODUTO ORIGINÁRIO AINDA NÃO ESGOTADO.
Quaisquer outros direitos concedidos por leis nacionais, estaduais ou locais não são afectados pela presente garantia.
Western Digital ("WD") schätzt Ihr Unternehmen und ist stets bemüht, Ihnen den besten Service zu bieten.
Eine Garantie durch WD besteht nur, wenn Ihr WD Produkt ("Produkt") von einem autorisierten Distributor oder einem autorisierten Fachhändler erworben wurde. Distributoren könne Produkte an Reseller verkaufen, die sie an Endkunden weiterverkaufen. Informationen zur Garantie und zur Inanspruchnahme von Serviceleistungen finden Sie weiter unten. Der Garantieservice wird nur gewährt, wenn das Produkt an ein autorisiertes Rückgabezentrum in der Region, in die das Produkt ursprünglich von WD geliefert wurde, zurückgegeben wird (als Regionen gelten im Hinblick auf die Garantie Kanada, USA, Lateinamerika, Europa, der Nahe und Mittlere Osten, Afrika, Asien-Pazifik, Indien und Thailand). Möglicherweise gelten besondere regionsspezifische Garantiebedingungen.
Wenn Sie Ihr Produkt als eine von einem Systemhersteller in ein System integrierte Komponente erworben haben, bietet WD dafür keine Garantie. Wenden Sie sich in diesem Fall für Garantieservice an die Verkaufsstelle oder direkt an den Systemhersteller.