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Before sending any shipment to HGST, you MUST secure a Return Material Authorization (RMA) approval. Any shipment received without an RMA will be returned to you at your cost
HGST must receive your product within 30 days of RMA issue, or your RMA will be cancelled.
All HGST products must be returned with secure and sufficient packaging to protect the products from possible damage during transit. Your warranty may be voided if product(s) is received as a result of inadequate packaging.
Product Inspection Checklist
Inspect your product thoroughly as all warranty claims will be voided if product is received with the following:
For HGST External Hard Disk Drives
Please send back with your RMA:
External Drive Assembly
All interface cables that came with your product (USB, FireWire, Mini-SAS. Thunderbolt cable if included in product)
Life Studio Products
Please only send back the defective part that was RMAed. Keep all other working parts
Replacement will be for identified defective part number only
For HGST Internal Hard Disk Drives
Mobile, Desktop and Enterprise Internal Hard Disk Drives
Return only the bare drive in an electro-static discharge (ESD) bag
Keep all adapters, controller cards, literature, mounting brackets, slide rails or software
HGST is not responsible for these accessories, they cannot be returned.
Packaging for All Products
Please use the original packaging when possible in returning your product. Use the following approved packaging guidelines as applicable:
The use of non-approved packaging may void your warranty.
Address Labels and Multiple Boxes
The address label from your RMA email notification can be cut and taped to the outside of each box to be used as a mailing label. Otherwise, clearly write all shipping information and the RMA number on your package when returning.
Please write your RMA number on three sides of your package when returning your product to HGST.
Multiple RMAs may be shipped in one shipment, provided that each RMA is individually packaged and marked with the box along with all RMA numbers listed on the outside of the box(es).
About Your Replacement Product
You will receive a replacement unit with the balance of the warranty period or 90 days, whichever is greater. All data on your returned drive(s) will be erased, if possible, or the unit will be destroyed. Please seek data recover if desired, before requesting a RMA from HGST.