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Packaging and Shipping Instructions
A. Packaging
Pack your products using the steps below.
Remove all accessories prior to shipment.
1. Pack drives in ESD bag
For single internal hard disk drives, place the drive in an ESD (Electrostatic Discharge) bag or similar material to prevent ESD.
External and Portable hard drives do not require an ESD bag.
2. Bubble wrap your products
Wrap product(s) in two inches of bubble wrap. Please do not use foam peanuts, packaging pellets, air bags, or newspaper.
3. Pack up your products
Place your product(s) in a sturdy cardboard box. The box should be large enough to fit your items but snug enough that they don’t shift around.
4. Repeat steps for multiple drives
For multiple drives, follow the above steps and ensure that the product does not directly touch each other and cannot move inside the box.
5. Seal the box with tape
Seal the box with packaging tape along all edges of the box.
B. Shipping
Follow the next steps to complete your return
1. Print shipping label
If you’ve already purchased a return shipping label from Western Digital or independently, the label will need to be printed and attached to your return package.
If you haven’t purchased a shipping label or if you would like to reprint a purchased label, you can click here, then enter your Warranty Replacement # (RMA #) and your email address. You will then see a link with an option to reprint or purchase a label.
2. Print packing slip
Print out the RMA barcode from the link below. It is also available in your Warranty Replacement authorization email. Affix the RMA barcode on the box.
3. Ship your products
After you’ve completed the previous steps, please ship your product(s) back to us. We recommend keeping a copy of your tracking information, including a receipt of postage.
Standard Turnaround Time
Please allow up to three business days after your return is physically delivered for it to be inspected, processed, and reflected as received in our system. Standard turnaround times begin once the return is recorded as received. If a replacement product is not immediately available, or if unforeseen processing delays occur, the turnaround time may be longer.
US and Canada, EU Countries, and APAC
Within 7 business days once received.
All other countries not listed above
Standard Warranty Replacement: up to 3 weeks once received.
