Western Digital’s Return Policy is for Western Digital, WD, SanDisk, SanDisk Professional and G-Technology products.
NOTE: Please remove all data including Personal or Sensitive Personal Information that may exist on your device prior to returning it. Western Digital is not responsible for any data on returned devices. For more information on our data handing practices, please review our privacy statement.
Please note: Western Digital maintains serial number tracking. Any product discovered to be stolen will not have the warranty honored, will not be returned to the customer and no credit or replacement will be processed.
All warranty claims are voided if a product is received under any of the conditions below. Please view our warranty policy for a complete list.
1. SanDisk customers in the United States will receive a prepaid return label.
2. A 3rd party case/enclosure is a non-Western Digital external drive enclosure.
3. Double-check and remove any mounting dongles/adapters attached to laptop drives (2.5”).