COVID-19 Communication Updates: Western Digital Customer Support

(April 15, 2020)

Global Retail RMAs update - Temporary Closures and Delays

Western Digital is committed to the health and safety of our employees, partners, and customers around the world. We are carefully monitoring the evolving coronavirus (COVID-19) situation and have instituted health and safety measures recommended by local health authorities and the World Health Organization.

As a result of our efforts to protect our employees and comply with government requirements, we are currently experiencing delays in processing and shipping Standard RMAs in all regions. Local processing and shipping times will depend on local government restrictions. During this period, we will continue issuing RMAs for customers, however, we have temporarily suspended all Advanced Replacement RMAs due to logistical limitations.

While our response times are challenged by issues related to COVID-19, Western Digital remains committed to supporting our customers during these unprecedented times and we appreciate your patience.

For Enterprise customers:

Please contact support using the Enterprise portal and submit a case.

For Consumer customers:

WD Product Ask a Question:
https://support-en.wd.com/app/ask

G-Technology Ask a Question:
https://support-en.g-technology.com/app/ask

WD / G-Technology Product Chat link:
https://support-en.wd.com/app/chat/chat_launch

SanDisk Ask a Question:
https://kb.sandisk.com/app/ask

SanDisk Chat:
https://kb.sandisk.com/app/utils/chat