Warranty
The warranty for your Western Digital product varies depending on product model. You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team.
Browse by Brand/Product Line below to find your specific policy. If you are unsure which policy to use for your enterprise product you can browse all Western Digital products or HGST products.
Brand
Region/Country
Western Digital Limited Warranty for HGST and Western Digital Brand Platform Products
Limited Warranty
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
Warranty Exclusions
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
Warranty Period
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The WarrantyPeriodforany spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Warranty Remedies & Returns
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
Unless unavailable, Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media and/or deleting sensitive data before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater.
If Western Digital cannot provide replacements at the FRU level, it may instead provide a product with at least equivalent capabilities to the failed Product. The equivalent product is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. If Western Digital cannot provide a replacement at the FRU level or an equivalent product, it may instead provide the user with a credit based on the Product’s original purchase price and remaining warranty term. If Western Digital elects an equivalent product replacement or credit, user must return, and Western Digital must receive, the complete failed Product before such product or credit will be provided.
To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship‐to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to WesternDigital.Youshould remove all personal information from the Product prior to its return.
Limitation of Liability/Exclusion of Certain Damages
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS,ANDRESELLERSARENOTLIABLEFORANYOFTHE FOLLOWING:1)THIRD‐PARTYCLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
Governing Law
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital Limited Warranty for Western Digital Ultrastar and HGST SSD Products
Western Digital warrants that the SSD Product (“Product”), when properly used and installed in conformance with Western Digital’s specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST SSDs (“Product”) purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties for SSD Products last for different periods of time and are limited by the useful life of the flash media used for the Product. To determine the warranty time period for your specific Product, please visit www.westerndigital.com. The warranty for the product will expire on the earlier of (i) the date when the flash media has reached one-percent (1%) of its remaining life or (ii) the expiration of the time period associated with the Product. You may determine the remaining useful life of the flash media by using the “SMART” feature (E9) (“Lifetime Remaining Percentage”) of the Drive Manager software. Drive Manager software is available as a free download from Western Digital. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of
purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously
used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title
to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for
moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are
covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment
beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or
defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THESE WARRANTY TERMS AT ANY TIME.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
质保声明
Western Digital 为 Western Digital Ultrastar 和 HGST HDD 产品提供的有限质保
Western Digital 保证，如果您按照 Western Digital 的产品规范正确使用和安装 Western Digital Ultrastar 和 HGST HDD 产品（以下统称"产品"），则此类产品无材料和工艺方面的缺陷，且在质保期内基本符合 Western Digital 针对此类产品的规格要求。
本有限质保涵盖哪些产品？
本有限质保适用于原购买者从授权经销商处购买并正常使用的全新 Western Digital Ultrastar 和 HGST HDD，转售无效。
有限质保期有多长？
Western Digital 产品的质保期限或有差异。要确定特定产品的质保期，请访问 www.westerndigital.com/legal/warranty。为证明符合质保资格，您可能需要出示有效的购买凭证。如果您没有有效的购买凭证，则本有限质保期自 Western Digital 将产品出售至授权分销商的日期算起。
我的产品出故障了，现在该怎么办？
如果您的产品出现故障，则在寻求有限质保服务之前，请先按照 Western Digital 或您的经销商/分销商提供的故障排除程序进行故障排除。
要获得有限质保服务，您必须首先联系 https://www.westerndigital.com/support/international-numbers-hdd 上所列的相应 Western Digital 呼叫中心，获取产品退货授权和送货地址。您必须使用经批准的包装材料将质保范围内的产品退回我们的物流中心。如需查看包装指南，请访问：https://www.westerndigital.com/support/store/packaging-instructions。将硬盘退回至我们的物流中心产生的所有相关运输费、关税和保险费将由您承担。退回产品前，您应删除产品上的所有个人信息。
Western Digital 将采取哪些措施？
Western Digital 会将产品更换为可正常运行的同等替代产品，运费已预付。Western Digital 可能会将您的产品更换为之前已使用、维修和经测试符合 Western Digital 规格的产品。在 Western Digital 装运点，在交付给托运商时您即获得更换产品的所有权，而 Western Digital 保留对退回产品的所有权。您负责已更换产品的进口相关事宜（如适用）。Western Digital 不会将原硬盘退还给最终用户；因此，最终用户应负责在退回产品前将数据移至其他媒体。本质保范围不涵盖数据恢复，亦非本质保退货程序的组成部分。Western Digital 保证，已更换产品的质保期为原产品的剩余质保期或 90 天，以时间较长者为准。
哪些情况不在有限质保范围内？
有限质保不涵盖因对硬件或软件的误用、事故、疏忽、修改或变更产生的损坏，篡改，物理或工作环境不符合产品规范，不当维护或因不由 Western Digital 负责的产品导致的故障而引起的损坏。不保证无中断或无错误的运行或设计缺陷。有限质保不涵盖数据丢失或损坏，因此您必须定期将存储在产品中的数据备份至其他存储产品。产品识别标签一经去除或涂改，质保即失效。任何与产品有关或相关的软件，包括但不限于软件驱动程序、工具或应用程序不予保修，所有软件均按原样提供。Western Digital 不提供其他任何形式的其他担保，包括但不限于对适销性或适合特定用途之适用性的暗示保证或条件。某些司法管辖区不允许对默示担保进行限制，因此上述限制可能对您并不适用。对于本有限质保保修范围外的产品，Western Digital 不负责将产品退回给您。
我们的责任有何限制？
Western Digital 及其附属公司、供应商、分销商和经销商不承担以下责任：1) 第三方对您提出的损害索赔（不包括死亡等人身伤害和有形的个人财产损失）；2) 数据丢失或损坏；3) 特殊、意外或间接损害或后果性经济损失（包括利润或储蓄损失），即使已被告知此类可能性。某些司法管辖区不允许限制责任、意外损害或间接性损害，因此上述限制可能不适用于您。Western Digital 保留随时修改这些质保条款的权利。
当地法律的适用情况如何？
本质保声明赋予您特定的合法权利，同时视您所在司法管辖区而定，您也可能拥有其他权利。
GARANTIA LIMITADA DA SANDISK (EXCEPTO EUROPA, MÉDIO ORIENTE E ÁFRICA)
A SanDisk garante ao consumidor final que o presente produto, excluindo os conteúdos e/ou o software fornecido com ou no produto, não tem defeitos relevantes de fabrico, está conforme com as especificações do produto publicadas pela SanDisk e é adequado ao seu uso normal durante o prazo de garantia referido na tabela. O período de garantia tem início na data de aquisição do produto, sob condição de este ter sido colocado de forma legal no mercado.
Para exercer os direitos concedidos pela garantia deve contactar a SanDisk através do número de telefone indicado na tabela ou do e-mail support@SanDisk.com,dentro do prazo de garantia, e fornecer prova da compra (que inclua a data, local e nome do revendedor), indicando ainda o nome do produto, tipo e número. Poderá devolver o produto após ter obtido um número de Autorização para Devolução de Material e cumprir as outras instruções indicadas. Para informações adicionais consulte westerndigital.com/pt-br/support.
A SanDisk poderá proceder à reparação do produto, à sua substituição por um equivalente ou, caso tal não seja possível, ao reembolso do preço de compra. A SanDisk não será responsável por quaisquer danos indirectos (incluindo perda de dados) ou por danos causados por uso desadequado (incluindo uso num suporte não compatível e uso não conforme com as instruções) ou por instalação imprópria, reparação não efectuada por profissionais, modificação do produto ou acidente. O disposto acima esgota a responsabilidade da SanDisk. A responsabilidade da SanDisk não excederá o montante equivalente ao preço do produto, acrescido das despesas incorridas pelo consumidor para accionar os direitos concedidos pela garantia. Os produtos da SanDisk não devem ser utilizados em aplicações cuja falha de funcionamento possa pôr em causa a integridade física ou a vida, tais como sistemas de manutenção da vida humana. A SANDISK RENUNCIA A QUAISQUER GARANTIAS EXPRESSAS E IMPLÍCITAS NA MEDIDA DO PERMITIDO POR LEI. CASO A SANDISK NÃO POSSA RENUNCIAR A GARANTIAS IMPLÍCITAS DE ACORDO COM A LEI APLICÁVEL, ESSAS GARANTIAS SERÃO, NA MEDIDA DO PERMITIDO, LIMITADAS À DURAÇÃO DA GARANTIA EXPRESSA. O PRAZO DE GARANTIA DE QUALQUER PRODUTO QUE SUBSTITUA O PRODUTO ORIGINÁRIO SERÁ CORRESPONDENTE AO PERÍODO DE GARANTIA DO PRODUTO ORIGINÁRIO AINDA NÃO ESGOTADO.
Quaisquer outros direitos concedidos por leis nacionais, estaduais ou locais não são afectados pela presente garantia.
Weltweite Garantierichtlinie und Einschränkungen
Western Digital ("WD") schätzt Ihr Unternehmen und ist stets bemüht, Ihnen den besten Service zu bieten.
Eine Garantie durch WD besteht nur, wenn Ihr WD Produkt ("Produkt") von einem autorisierten Distributor oder einem autorisierten Fachhändler erworben wurde. Distributoren könne Produkte an Reseller verkaufen, die sie an Endkunden weiterverkaufen. Informationen zur Garantie und zur Inanspruchnahme von Serviceleistungen finden Sie weiter unten. Der Garantieservice wird nur gewährt, wenn das Produkt an ein autorisiertes Rückgabezentrum in der Region, in die das Produkt ursprünglich von WD geliefert wurde, zurückgegeben wird (als Regionen gelten im Hinblick auf die Garantie Kanada, USA, Lateinamerika, Europa, der Nahe und Mittlere Osten, Afrika, Asien-Pazifik, Indien und Thailand). Möglicherweise gelten besondere regionsspezifische Garantiebedingungen.
Wenn Sie Ihr Produkt als eine von einem Systemhersteller in ein System integrierte Komponente erworben haben, bietet WD dafür keine Garantie. Wenden Sie sich in diesem Fall für Garantieservice an die Verkaufsstelle oder direkt an den Systemhersteller.
Die vorliegende Garantie ändert oder beeinträchtigt in keiner Weise Ihre Rechte im Rahmen des „Australian Competition and Consumer Act“ oder des „New Zealand Consumer Guarantees Act“. Die vorliegende Garantie bestimmt den bevorzugten Ansatz von WD zur Bearbeitung von Garantieansprüchen, der für alle Beteiligten einen schnellen und einfachen Ablauf darstellt.
In Bezug auf das Produkt gelten keine weiteren Garantien, weder ausdrücklich noch stillschweigend per Gesetz, einschließlich, aber nicht beschränkt auf Garantien im Rahmen des „Sale of Goods Act“. Wenn Sie das Produkt in Neuseeland zu geschäftlichen Zwecken erworben haben, nehmen Sie hiermit zur Kenntnis und stimmen zu, dass der „New Zealand Consumer Guarantees Act“ auf dieses Produkt nicht anwendbar ist.
In Australien sind unsere Produkte mit einer Garantie ausgestattet, die vom australischen Verbrauchergesetz nicht ausgeschlossen werden kann. Bei einem wesentlichen Fehler haben Sie Anspruch auf Ersatz und für jeden anderen vernünftigerweise vorhersehbaren Verlust oder Schaden Anspruch auf Entschädigung. Sie haben ferner Anspruch auf Reparatur oder Ersatz, wenn ein Produkt keine annehmbare Qualität aufweist und der Fehler unwesentlich ist. Was als wesentlicher Fehler betrachtet wird, ist im australischen Verbrauchergesetz festgelegt.
Garantie
WD garantiert, dass das Produkt bei normaler Verwendung und gemäß den unten angegebenen Bestimmungen frei von Material- und Verarbeitungsfehlern ist und der Spezifikation von WD entspricht. Sie können den für Ihr Produkt gültigen Garantiezeitraum über den folgenden Link abrufen: https://support-de.wd.com/app/Warranty_Policy#group3. Der für Ihr Produkt gültige Garantiezeitraum beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder autorisierten Reseller angegebenen Kaufdatum. Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Garantieservice wird nur geleistet, wenn das Produkt an einen autorisierten Distributor, einen autorisieren Reseller oder das regionale WD Rückgabezentrum gesendet wird, über das das Produkt ursprünglich geliefert wurde. WD kann im eigenen Ermessen weitergehende kostenpflichtige Garantien anbieten. WD übernimmt keine Haftung für das zurückgesendete Produkt, wenn WD feststellt, dass das Produkt (i) nicht bei einem autorisierten Distributor oder einem autorisierten Reseller erworben, (ii) nicht im Einklang mit Spezifikationen und Anweisungen von WD benutzt, (iii) nicht zu seinem vorgesehenen Zweck verwendet oder (iv) von WD gestohlen wurde oder, dass der angegebene Schaden a) nicht besteht, b) nicht behoben werden kann, da das Gerät beschädigt wurde, bevor es in den Besitz von WD gelangt ist, oder c) während es sich nicht im Besitz von WD befand, verursacht wurde durch falschen Gebrauch, unsachgemäße Installation, Änderungen (unter anderem Entfernen oder Zerstören von Etiketten und Öffnen oder Entfernen von Gehäusen, es sei denn, das Produkt ist auf der Liste von benutzerwartbaren Produkten verzeichnet und die spezifische Änderung fällt in den Bereich der anwendbaren Anweisungen wie unter https://support-de.wd.com), einen Unfall oder unsachgemäße Handhabung.
DIE PRODUKTE SIND KOMPLEXE UND EMPFINDLICHE GEGENSTÄNDE, DIE ZUWEILEN DURCH (A) EXTERNE URSACHEN, UNTER ANDEREM FALSCHE BEHANDLUNG SOWIE EINWIRKUNG VON HITZE, KÄLTE, FEUCHTIGKEIT UND STROMAUSFALL ODER (B) INTERNE FEHLER, AUSFALLEN KÖNNEN. FEHLER DIESER ART KÖNNEN ZU VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN FÜHREN. BEACHTEN SIE, DASS SIE SELBST VERANTWORTLICH SIND FÜR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG VON DATEN DURCH BELIEBIGE URSACHEN, SOWIE FÜR DIE SICHERUNG UND FÜR DEN SCHUTZ IHRER DATEN VOR VERLUST, BESCHÄDIGUNG, LÖSCHUNG ODER VERÄNDERUNG. SIE ERKLÄREN SICH EINVERSTANDEN, ALLE DATEN AUF DEM PRODUKT KONTINUIERLICH ZU SICHERN UND EINE DATENSICHERUNG ANZULEGEN, EHE SIE ALLGEMEINE KUNDENDIENST- UND TECHNISCHE UNTERSTÜTZUNGSLEISTUNGEN VON WD ABFORDERN.
In Australien beschränkt WD seine Haftung auf einen Ersatz des Produkts oder die Bereitstellung eines gleichwertigen oder besseren Produkts, wenn das Produkt nicht von einer Art ist, die gewöhnlich zum persönlichen oder häuslichen Gebrauch oder Verbrauch erworben wird, vorausgesetzt, dass dieses Vorgehen fair und angemessen ist.
Diese Garantie gilt auch für reparierte oder ersetzte Produkte für den Rest des gültigen Zeitraums der ursprünglichen Garantie oder neunzig (90) Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts, je nachdem, welcher dieser beiden Zeitpunkte später ist. Die vorliegende Garantie ist die einzige Herstellergarantie von WD und gilt nur für als neu verkaufte Produkte.
Inanspruchnahme von Serviceleistungen
WD schätzt Sie als Kunden und ist immer bemüht, Ihnen den bestmöglichen Service zu bieten. Wenn bei Ihrem Produkt ein Fehler auftritt, geben Sie uns bitte die Gelegenheit, diesen zu beheben, bevor Sie das Produkt zurücksenden. Viele technische Fragen können über unsere Knowledge Base oder unseren E-Mail-Support unter https://support-de.wd.com beantwortet werden. Wenn Sie die gesuchte Antwort in der Wissensdatenbank nicht finden oder eine direkte Kontaktaufnahme bevorzugen, wenden Sie sich über die entsprechende unter dem folgenden Link angegebene Telefonnummer an WD: https://www.westerndigital.com/de-de/support/international-phone-numbers
Um einen Anspruch geltend zu machen, wenden Sie sich zuerst an den Händler, von dem Sie das Produkt erworben haben. Wenn Sie mit diesem Händler keinen Kontakt aufnehmen können, dann besuchen Sie unsere Produktsupport-Website unter https://support-de.wd.com. Dort finden Sie Informationen zum Garantieservice und dazu, wie Sie einen Warenrücksendeschein (RMA) anfordern können. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung (d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde) wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Wenn WD oder der Händler, von dem Sie das Produkt erworben haben, nach Eingang eines qualifizierten Anspruchs im Rahmen dieser Garantie feststellt, dass Ihr Anspruch berechtigt ist, repariert WD oder der betreffende Händler das Produkt oder ersetzt es durch ein gleichwertiges oder besseres Produkt oder erstattet Ihnen den Preis des Produkts zurück. Für Ausgaben in Verbindung mit einem Anspruch im Rahmen dieser Garantie sind Sie verantwortlich. Die Ihnen aus dieser Garantie zukommenden Leistungen gelten zusätzlich zu anderen Rechten und Abhilfen, die Ihnen laut dem Australian Competition and Consumer Act oder dem New Zealand Consumer Guarantees Act zustehen.
Der Originalkarton und das zugehörige Verpackungsmaterial sollten zur Lagerung und zum Versand eines WD Produkts aufbewahrt werden. Prüfen Sie das Ablaufdatum der Garantie (Seriennummer erforderlich) auf unserer Website unter https://support-de.wd.com, um die Garantielaufzeit eindeutig festzustellen.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612, USA
949-672-7000
support@wdc.com
Sie dürfen kein Produkt an WD zurücksenden, ohne zuvor Kontakt mit WD aufzunehmen, um eine Berechtigung zur Warenrücksendung ("RMA-Nummer") zu beantragen. Wenn festgestellt wird, dass das Produkt defekt ist, erhalten Sie eine RMA-Nummer sowie Anweisungen zur Rücksendung des Produkts. Eine nicht autorisierte Rücksendung, d. h., eine Rücksendung, für die keine RMA-Nummer erteilt wurde, wird auf Kosten des Absenders an ihn zurückgeschickt. Autorisierte Rücksendungen müssen in einem zugelassenen Transportbehälter, vorausbezahlt und versichert an die mit Ihrer RMA-Nummer angegebene Adresse erfolgen. Die Originalverpackung des Produkts sollte zu Lagerungszwecken oder für einen Versand des Produkt aufbewahrt werden. Wenn WD bei der Prüfung eines zurückgesandten Produkts den Verdacht von Betrug oder Fälschung hegt, kann WD ein solches Produkt im eigenen Ermessen beschlagnahmen oder ähnliche Maßnahmen ergreifen, die WD für nötig hält. Klicken Sie hier, um eine RMA anzufordern.
Embargoländer, die von der Inanspruchnahme von RMA-Dienstleistungen ausgenommen sind
Die derzeitigen US-Regierungsbestimmungen verbieten Geschäftsbeziehungen mit Kunden in den folgenden Ländern und Regionen
| Nordkorea | Iran |
| Krim (Region) | Sudan |
| Kuba | Syrien |
Sollte sich Ihr Land nicht in der Liste der Embargoländer befinden und Sie können keine RMA erstellen, wenden Sie sich für den Produktersatz an einen Western Digital Distributor in Ihrem Land. Eine vollständige Übersicht der autorisierten Distributoren in aller Welt finden Sie in unserer Liste autorisierter Distributoren.
Die Garantie von WD sieht vor, dass unter den folgenden Beschränkungen jedes Produkt frei von Material- und Verarbeitungsfehlern ist und den WD Spezifikationen für das betreffende Produkt entspricht.
Beschränkung der Rechtsmittel
DIE ENTSCHÄDIGUNG FÜR JEGLICHES DEFEKTE PRODUKT BESCHRÄNKT SICH AUSSCHLIESSLICH AUF DIE REPARATUR ODER DEN ERSATZ DES BETREFFENDEN DEFEKTEN PRODUKTS.
Es steht im alleinigen Ermessen von WD, die angemessene Entschädigung oder Kombination von Entschädigungen zu bestimmen. WD muss nach der Feststellung eines Defekts bei einem Produkt ein angemessener Zeitraum eingeräumt werden, um das defekte Produkt zu reparieren oder zu ersetzen. Das Ersatzprodukt, das WD im Rahmen der Garantie zur Verfügung stellt, wird aus neuen und funktionsfähigen gebrauchten Teilen hergestellt. Die Garantie von WD gilt für reparierte oder ersetzte Produkte bis zum Ende des gültigen Garantiezeitraums für das ursprüngliche Produkt oder neunzig Tage ab dem Lieferdatum eines reparierten oder ersetzten Produkts – je nachdem, welcher dieser beiden Zeiträume länger ist.
Beschränkung des Schadensersatzes
DIE GESAMTE HAFTUNG VON WD FÜR EIN DEFEKTES PRODUKT ÜBERSCHREITET IN KEINEM FALL DEN KAUFPREIS DES DEFEKTEN PRODUKTS. DIESE BEGRENZUNG GILT SELBST FÜR DEN FALL, DASS WD EIN DEFEKTES PRODUKT NICHT REPARIEREN ODER ERSETZEN KANN ODER DIES ABLEHNT UND IHRE AUSSCHLIESSLICHE ENTSCHÄDIGUNG IHREN WESENTLICHEN ZWECK NICHT ERFÜLLT.
Keine Folgeschäden oder andere Schäden
UNGEACHTET ANDERER BESTIMMUNGEN IN DIESER RICHTLINIE ODER ANDERENORTS IST WD NICHT HAFTBAR FÜR PRODUKTE IM RAHMEN VON VERTRÄGEN, SCHÄDEN DURCH FAHRLÄSSIGKEIT, KAUSALHAFTUNG ODER ANDERER RECHTS- ODER AUSGLEICHSTHEORIEN (I) FÜR JEDEN BETRAG, DER ÜBER DEN KAUFPREIS DES DEFEKTEN PRODUKTS HINAUSGEHT ODER (II) FÜR JEGLICHE ALLGEMEINEN SCHÄDEN, FOLGESCHÄDEN, BUSSGELDER, NEBENSCHÄDEN ODER BESONDERE SCHÄDEN. DAZU GEHÖRT DER VERLUST VON AUFGEZEICHNETEN DATEN, DIE UNTERBRECHUNG DES GEBRAUCHS DES PRODUKTS, DIE KOSTEN FÜR DIE WIEDERHERSTELLUNG VON VERLOREN GEGANGENEN DATEN, ENTGANGENE GEWINNE SOWIE DIE KOSTEN FÜR DIE INSTALLATION ODER ENTFERNUNG IRGENDWELCHER PRODUKTE, DIE INSTALLATION VON ERSATZPRODUKTEN SOWIE PRÜFUNGEN, TESTS ODER NEUPLANUNGEN, DIE DURCH EINEN DEFEKT ODER DURCH DIE REPARATUR ODER DEN ERSATZ VON PRODUKTEN NÖTIG WERDEN, DIE ODER DER DURCH EINEN DEFEKT BEI IRGENDEINEM PRODUKT VERANLASST IST. DIESER ABSCHNITT BESCHRÄNKT NICHT DIE HAFTUNG FÜR PHYSISCHE SCHÄDEN VON PERSONEN.
EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS ODER DIE BEGRENZUNG VON BEILÄUFIGEN ODER FOLGESCHÄDEN. DIE OBEN GENANNTEN EINSCHRÄNKUNGEN SIND DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR. DIESE GARANTIE GEWÄHRT IHNEN EINEN BESTIMMTEN RECHTSANSPRUCH. DARÜBER HINAUS STEHEN IHNEN MÖGLICHERWEISE WEITERE RECHTE ZU, DIE SICH VON LAND ZU LAND UNTERSCHEIDEN.
Ihre Verwendung des Produkts
WD haftet unter den folgenden Bedingungen nicht für ein Produkt:
- Das Produkt wurde von WD gestohlen.
- Wenn der behauptete Fehler:
- nicht vorliegt,
- nicht angemessen behoben werden kann, da der Fehler auftritt, wenn das Produkt im Besitz einer anderen Partei als WD ist, oder
- auf falschen Gebrauch, falsche Installation, Änderung (einschließlich Entfernen oder Tilgen von Etiketten oder Öffnen oder Entfernen von äußeren Abdeckungen ohne Erlaubnis von Western Digital oder eines autorisierten Service-Centers), einen Unfall oder einen Bedienungsfehler, während es sich nicht im Besitz von WD befand, zurückzuführen ist.
- Das Produkt wurde dem Kunden nicht als neu verkauft.
- Das Produkt wurde nicht gemäß den Spezifikationen und Anleitungen von Western Digital verwendet.
- Das Produkt wurde nicht für seine vorgesehene Funktion verwendet (z. B. wenn Desktop-Festplatten in einer Unternehmensumgebung eingesetzt werden).
Weitere Garantiebeschränkungen
Die Garantie von Western Digital gilt nicht für Produkte, die von WD falsch verpackt, verändert oder physisch beschädigt erhalten werden. Die Produkte werden beim Empfang überprüft. Beispiele für Produkte, für die Western Digital keine Garantieansprüche akzeptiert
Verpackung
Änderungen
- Gefälschte(s) Etikett(en)
- Der Kunde hat Schaltdrähte hinzugefügt
- Falsches PCBA/HDA-Paar
- Vertauschte Etiketten:
- Echtes Western Digital Etikett auf einer Festplatte, die nicht von Western Digital stammt
- Echtes Western Digital Etikett auf einer Western Digital Festplatte mit einer anderen Speicherkapazität
- Etiketten, die Spuren von Manipulation aufweisen
- Etiketten mit fehlendem Standardaufdruck, etwa zu UL oder zur Speicherkapazität
- Fehlender Strichcode oder fehlende obere Abdeckung
- Kein Dichtungsband (unerlaubter Datenwiederherstellungsaufkleber)
- Die Seriennummer auf der oberen Abdeckung stimmt nicht mit dem Strichcode an der Endabdeckung überein
- Western Digital Etiketten oder Lüftungsfilteröffnungen sind durch vom Kunden angebrachte Aufkleber verdeckt
Schäden
- Abgebrochene Anschlussstifte
- Beschädigte, angebrochene, fehlende oder abgebrochene Anschlüsse
- Gebrochene Komponenten auf der Schaltkarte
- Verbeultes Gussstahlgehäuse
- Zerrissenes oder beschädigtes Dichtungsband
- Verbeulte obere Abdeckung
- Tiefe Kratzer
- Lose, beschädigte oder fehlende Schrauben
- Abgehobene oder beschädigte Servo-Uhr-Öffnung (SCSI)
- Fehlende Servo-Uhr-Öffnung (SCSI)
- Fehlende PCBA (Schaltkarte)
- Verdeckte Lüftungsfilteröffnungen
- Beschädigung am Zugangsport des Servoschreibers
- Beschädigung des Inspect-Pivot-Siegels
- Kratzer bis hinunter zur Kupferbeschichtung
- Bohrungsgewinde ohne Isolierung
Wenn ein Buchstabe des Alphabets nach dem Produktdatumscode angegeben ist (z. B. „05 Apr 99 X“), wurde das Produkt erneut zertifiziert und unterliegt möglicherweise nicht den Bedingungen der WD Garantie, da diese nur für als neu verkaufte Produkte gilt.
Garantiebestimmungen
Für von Western Digital zusammengestellte und mit seiner Marke versehene Kits für den Einzelhandel sowie für interne Festplatten, die als "Komponentenfestplatten" (interne Festplatten, die von WD verkauft und nicht als Teil eines von Western Digital zusammengestellten und mit seiner Marke versehenen Kits für den Einzelhandel verpackt wurden) verkauft werden, wird Garantie gewährt. Je nach Art der Verkaufstransaktion weicht die Produktgarantie möglicherweise von den in diesem Dokument aufgelisteten allgemeinen Angaben ab.
Eine vollständige Liste der WD Garantiezeiträume finden Sie unter dem folgenden Link: https://support-de.wd.com/app/Warranty_Policy
Hinweis:
Der Zeitraum für Ihre Garantie beginnt ab dem auf Ihrem Kaufbeleg von einem autorisierten Distributor oder Reseller angegebenen Kaufdatum und dauert nur bis zu dem in der Produktdokumentation angegebenen Termin.
Um diese Garantie in Anspruch zu nehmen, ist ein Kaufbeleg und die Festlegung eines Anfangsdatums für diese Garantie erforderlich. Um den Garantiestatus Ihres Produkts zu prüfen und ggf. das Kaufdatum für Ihr Produkt zu aktualisieren, können Sie unseren Onlineservice „Garantiestatus prüfen“ nutzen. Einige Staaten der USA erlauben keine Begrenzung der impliziten Garantie. Die oben genannte Beschränkung trifft in diesem Fall nicht zu.
Eine Beschreibung Ihrer Garantie finden Sie im Produkthandbuch. Ein Produkthandbuch erhalten Sie von Ihrem autorisierten Distributor oder Reseller oder über die WD Website.
ES BESTEHT KEINE ÜBER DIE GARANTIE VON WD HINAUSGEHENDE GARANTIE. WD LEHNT JEDE ANDERE EXPLIZITE ODER IMPLIZITE GARANTIE FÜR DIE PRODUKTE, EINSCHLIESSLICH JEGLICHER INDIREKTER GARANTIEN FÜR DIE ALLGEMEINE GEBRAUCHSTAUGLICHKEIT, DIE EIGNUNG FÜR EINEN BESTIMMTEN ZWECK ODER DIE EINHALTUNG VON SCHUTZBESTIMMUNGEN AB. EINIGE BUNDESSTAATEN DER USA VERBIETEN DEN AUSSCHLUSS INDIREKTER GARANTIEN. DER OBEN GENANNTE AUSSCHLUSS IST DAHER AUF SIE MÖGLICHERWEISE NICHT ANWENDBAR.
Rezertifizierte Produkte
Von WD rezertifizierte Produkte können von Kunden zurückgegebene Geräte sein bzw. repariert worden sein. Alle Produkte werden gemäß den hohen Qualitätsstandards von WD getestet, bevor sie als rezertifiziert verkauft werden. Beachten Sie, dass einige rezertifizierte Artikel Flecken, Kratzer oder andere leichte Gebrauchsspuren aufweisen können.
Rezertifizierte Produkte, die im WD Store erworben wurden:
- Vor dem 20. August 2019: 6 Monate Herstellergarantie
- Am oder nach dem 20. August 2019: 12 Monate Herstellergarantie
Western Digital Limited Warranty for HGST and Western Digital Brand Platform Products
Limited Warranty
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
Warranty Exclusions
The Limited Warranty does not cover nonconformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment; (iii) failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, under Western Digital’s support agreement terms and conditions and support offerings definitions.
Warranty Period
The Warranty Period for Western Digital’s offerings varies by product. The Warranty Period for specific HGST or Western Digital products, including the Product, can be found at www.westerndigital.com. The Warranty Period for any spare parts purchased for the Products begins from the date of shipment from Western Digital, regardless of when the spare parts are actually installed for use.
Warranty Remedies & Returns
Before seeking limited warranty service, users should first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. Western Digital will provide replacements at the Field Replacement Unit (FRU) level. Western Digital will ship the FRUs transportation prepaid. FRUs may be previously used, repaired and tested to meet Western Digital’s specifications. Title to the FRU transfers upon delivery to the carrier at the Western Digital shipping point. Western Digital retains title to the returned Product. You are responsible for importation of the FRU, if applicable. Western Digital will not return the defective part, therefore, the end user is responsible for moving data to another media before returning. Western Digital FRU is warranted for the remainder of the original Product warranty or 90 days, whichever is greater. To obtain limited warranty service, you must first obtain a Return Materials Authorization, the applicable FRU, and ship-to address by contacting the appropriate Call Center listed at http://www.westerndigital.com/support. Returns must be in Western Digital approved packaging. All returns for the Product must be sent to the Western Digital designated return location. You are responsible for all transportation charges, duties and insurance in shipping the returned hardware to Western Digital. You should remove all personal information from the Product prior to its return.
Limitation of Liability/Exclusion of Certain Damages
OTHER THAN AS EXPRESSLY STATED HEREIN, WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY. WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THE LIMITED WARRANTY TERMS AT ANY TIME.
Governing Law
This Limited Warranty shall be governed by the laws of the State of California. Any claim or dispute shall be resolved exclusively by the state or federal courts in the County of Santa Clara, California. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Worldwide Warranty Policy and Limitations
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-en.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-en.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-en.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-en.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-en.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
- The product was stolen from WD.
- The asserted defect:
- is not present,
- cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or
- is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
- The Product was not sold to you as new.
- The product was not used in accordance with Western Digital specifications and instructions.
- The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
- Improperly packaged
- Non-qualified shipping container
Alterations
- Counterfeit label(s)
- Customer added jumper wires
- Incorrect PCBA/HDA pair
- Labels have been switched:
- True Western Digital label on non-Western Digital drive
- True Western Digital label on different capacity Western Digital Drive
- Labels exhibit tampering
- Label missing standard printing such as UL or capacity
- Missing barcode or top cover label
- No tape seal – (non-authorized data recovery sticker)
- Serial number on top cover does not match barcode on end
- Western Digital labels or breather filter holes obscured by customer applied stickers
Damage
- Broken pins on connector
- Connector(s) are damaged, cracked, missing or broken
- Cracked components on the circuit board
- Dented base casting
- Torn or punctured tape seal
- Dented top cover
- Deep scratch
- Loose, damaged, or missing screws
- Lifted or punctured servo clock hole (SCSI)
- Missing servo clock hole (SCSI)
- Missing PCBA (Circuit Board)
- Obscured breather filter holes
- Punctured at servo writer access port
- Punctured inspect pivot seal
- Scratch exposing copper trace
- Stripped mounting hole threads
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Warranty Policy
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of WD Limited Warranty Periods please visit https://support-en.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
- Prior to August 20, 2019, carry a manufacturer's limited warranty of 6 months.
- On or after August 20, 2019, carry a manufacturer's limited warranty of 12 months.
CONDITIONS DE GARANTIE DES PRODUITS DE CONSOMMATION FABRIQUÉS PAR SANDISK
A destination non exclusive des consommateurs situés en Belgique, France, Luxembourg et Suisse.
La garantie prend effet à compter de 15 avril 2016
SanDisk garantit au consommateur final (« Vous ») que le Produit (hors contenu et/ou logiciel fourni avec le Produit) est exempt de défaut majeure fabrication, qu’il est conforme aux spécifications du produit publiées par SanDisk, qu’il est propre à une utilisation normale, conformément à la notice d’utilisation, pendant toute la durée de la garantie indiquée dans le tableau, laquelle commence à la date d’achat du Produit, à condition que le Produit ait été légalement commercialisé. Cette garantie vous est strictement réservée et ne peut être transférée.
Cette garantie ne couvre pas le Produit dans les cas suivants (tels que déterminés par SanDisk) : (i) usure normale du Produit, (ii) utilisation du Produit en association avec (ii) un système de vidéosurveillance, un dispositif de sécurité ou de surveillance, (iii) un système de caméra IP ou caméra réseau, (iv) un système d’enregistrement embarqué / de caméra embarqué / d’enregistrement automatique (ou « boite noire »), (v) un appareil permettant de lire en boucle une vidéo, (vi) un boitier décodeur muni d’un dispositif d’enregistrement en continu, (vii) un appareil permettant l’enregistrement de données en continu, tel qu’un serveur, ou (viii) toute autre utilisation qui va au-delà d’un usage normal du Produit tel que prévu par la notice d’utilisation. Pour plus d’informations concernant les produits SanDisk qui peuvent être utilisés dans les cas définis aux points (i) à (vi) ci-dessus, veuillez consulter la fiche des produits haute endurance située ici.
La garantie couvre uniquement les produits authentiques SanDisk®. Pour les consommateurs de l’Espace Economique Européen (EEE) uniquement : ni la société Western Digital Techonologies Inc. ni ses sociétés affiliées (« WDT ») ne fourniront de service d’assistance pour les produits qui n’ont pas été importés ou commercialisés dans l’EEE par WDT ou avec son accord et vendus par un distributeur autorisé.
Pour toute réclamation, veuillez contacter SanDisk via le numéro disponible sur la page du site internet ou par mail à support@SanDisk.com avant l’expiration de la garantie, et vous munir du justificatif d’achat (comprenant la date et le lieu d’achat ainsi que le nom du revendeur), du nom, du type et du numéro du produit. Le Produit ne pourra être retourné qu’après que vous ayez obtenu un numéro d’Autorisation de Retour d’Article et respecté les obligations susmentionnées. Pour plus d’informations, veuillez consulter la section « Support » sur le site westerndigital.com/fr-fr/support. La garantie ne pourra être mise en œuvre qu’à réception du Produit par SanDisk. SanDisk ne pourra être tenu responsable de la perte ou de l’endommagement du Produit pendant le transport.
SanDisk pourra, à sa seule discrétion, (1) réparer ou (2) remplacer le Produit par un produit neuf, reconditionné, ou remis en état, d’une qualité égale ou supérieure, ou par tout autre produit équivalent. En cas de remplacement, SanDisk pourra remplacer le Produit par un produit déjà utilisé, réparé et testé conformes aux spécifications de SanDisk.
SanDisk ne peut être tenu pour responsable des dommages indirects ou consécutifs (tels que les pertes de données) ni des dommages causés par une utilisation anormale du Produit (telle que l’utilisation du Produit avec un appareil incompatible, d’une façon inappropriée, ou qui ne respecte pas les instructions d’utilisation), une installation non conforme, une réparation effectuée par une personne non qualifiée, une modification ou un accident. Ce qui relève de l’entière responsabilité de SanDisk ne peut excéder le prix payé par le consommateur plus les coûts occasionnés pour la réclamation. Les produits SanDisk ne doivent pas être utilisés dans les cas où un dysfonctionnement pourrait blesser ou mettre en danger la vie de quelqu’un, notamment dans le cas de l’utilisation du Produit avec des systèmes de maintien en vie. SANDISK EXCLUT TOUTE GARANTIE EXPRESSE OU IMPLICITE DANS LES LIMITES LES PLUS ETENDUES AUTORISEES PAR LA LOI. DANS LES CAS OU LA LOI APPLICABLE NE PERMET PAS A SANDISK DE S’EXONERER DE GARANTIES IMPLICITES, CES GARANTIES NE SONT VALABLES, DANS LA MESURE DU POSSIBLE EN VERTU DE LA LOI APPLICABLE, QUE POUR LA DUREE DE VALIDITE DE LA GARANTIE EXPLICITE. EN CAS REMPLACEMENT DE PRODUIT, LA DUREE DE LA GARANTIE EST LA PERIODE RESTANTE DE LA GARANTIE DU PRODUIT D’ORIGINE. CERTAINS ETATS (OU JURIDICTIONS) N’AUTORISANT PAS L’EXCLUSION OU LA RESTRICTION DE LA RESPONSABILITE AU REGARD DES DOMMAGES ACCESSOIRES OU INDIRECTS, DE TELLES EXCLUSIONS OU RESTRICTIONS NE VOUS SONT PAS APPLICABLES.
Cette garantie limitée vous donne des droits spécifiques. Le droit national ou local peut accorder d’autres droits qui ne sont pas remis en cause par cette garantie.
個人向け製品の保証について
サンディスクブランド製品の製造販売元であるウエスタンデジタル合同会社（以下、ウエスタンデジタル）は、本製品について（本製品と共に提供されるコンテンツやソフトウエアを除きます）、本製品が保証書同梱のパッケージで販売されたものである限り、購入日より本保証書に規定された期間、製造上の重大な欠陥がないこと、ウエスタンデジタルの公表仕様に準拠すること、また取扱説明書の指示に従った通常の使用に耐えうることを、本製品の購入者たるエンドユーザーに対して限定保証します。本保証は製品をご購入されたエンドユーザーのみに提供され、譲渡はできません。
この保証は、次の使用や機器での使用を対象としません（ウエスタンデジタルが判断します）。(i)通常の損耗、(ii)ビデオ監視、セキュリティ、および監視デバイス、(iii)インターネットプロトコル/ネットワークカメラ、(iv)車載用録画デバイス/ダッシュボードカメラ/ブラックボックスカメラ、(v)動画をループするディスプレイデバイス、(vi)連続録画セットトップボックスデバイス、(vii)サーバーなどの持続的なデータロギングデバイス、または(viii)その他公表されている指示に沿う通常の使用を超える過度の使用。サンディスク 高耐久microSD SDHC/SDXCカードについては上記(ii)～(vii)を除きます。製品の詳細はこちらをご確認ください。
本保証はウエスタンデジタルが日本に輸入した製品にのみ適用されます。並行輸入品には適用されません。
保証に基づく請求をする場合には、保証期間内に、下記電話番号もしく電子メールにてサンディスク・カスタマーセンター宛にご連絡ください。その際、購入が証明できる書類(購入日・購入場所・販売店の名前が分かるもの)と、製品に同梱された保証書、製品名・型番・製造番号をご用意ください。必要な手続きが完了すると製品返品承認番号が発行されますので、その後、下記記載のガイドラインに従って製品を返品してください。詳細については westerndigital.com/ja-jp/support をご確認ください。本保証は製品の返品を条件とします。ウエスタンデジタルは配送中の製品の紛失や損傷には責任を負いません。
ウエスタンデジタルは、本保証規定に基づき、ウエスタンデジタルの裁量で、製品の修理、または同等品との交換を行ないます。ウエスタンデジタルは二次的または間接的な損害(データの損失を含む)や、不適切な使用(本製品準拠品以外の装置の使用、取扱説明書の指示に従わない使用を含む)、誤設置、不正な修理・改造・事故については何ら責任を負いません。本記載事項は、ウエスタンデジタルの唯一の保証であり、その保証額が本製品の購入金額を超えることはありません。ウエスタンデジタルの製品は、生命維持装置など、その不具合が人体に傷害を及ぼしたり生命を脅かしたりする可能性がある機器で使用してはいけません。ウエスタンデジタルは適用される法律が認める限り、その他のいかなる明示および黙示の保証も提供しません。適用される法律により、当社が黙示の保証を否定できない場合、そのような黙示の保証の限度は明示の保証期間に制限されます。代替品の保証期間は、返却済み製品の購入日より本保証に規定された期間とします。
本限定保証により特定の法的権利が認められます。各国の法律等により、本保証に規定された以外の権利が認められる場合があります。
ウエスタンデジタル合同会社
＜本件に関するお問い合わせ＞
サンディスク・カスタマーセンター
電話: 0120-893-009 （フリーダイヤル）
電子メール:retail_support@sandisk.com
受付時間：
月～金曜日 10:00～18:00 (土・日・祝日は営業しておりません)
年末年始は12月31日から1月3日まで休業
電子メールは土・日・祝日を含む24時間受付
Limited Warranty for Consumer Products G-Technology, a division of HGST, a Western Digital Company (“G-Technology”)
This Limited Warranty applies to new G-Technology storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit www.g-technology.com. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at http://www.g-technology.com/support. You must return the covered hard disk drive using approved packaging to our logistics center. Packaging guidelines can be found at http://www.g-technology.com/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Worldwide Warranty Policy and Limitations
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. Please refer to this link to determine the term of your warranty period https://support-en.wd.com/app/Warranty_Policy#group3 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-en.wd.com), accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-en.wd.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone numbers listed in the following link: https://www.westerndigital.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-en.wd.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-en.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
949-672-7000
support@wdc.com
No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Your Use of the Product
WD will have no liability for any Product returned if WD determines that:
- The product was stolen from WD.
- The asserted defect:
- is not present,
- cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or
- is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
- The Product was not sold to you as new.
- The product was not used in accordance with Western Digital specifications and instructions.
- The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
- Improperly packaged
- Non-qualified shipping container
Alterations
- Counterfeit label(s)
- Customer added jumper wires
- Incorrect PCBA/HDA pair
- Labels have been switched:
- True Western Digital label on non-Western Digital drive
- True Western Digital label on different capacity Western Digital Drive
- Labels exhibit tampering
- Label missing standard printing such as UL or capacity
- Missing barcode or top cover label
- No tape seal – (non-authorized data recovery sticker)
- Serial number on top cover does not match barcode on end
- Western Digital labels or breather filter holes obscured by customer applied stickers
Damage
- Broken pins on connector
- Connector(s) are damaged, cracked, missing or broken
- Cracked components on the circuit board
- Dented base casting
- Torn or punctured tape seal
- Dented top cover
- Deep scratch
- Loose, damaged, or missing screws
- Lifted or punctured servo clock hole (SCSI)
- Missing servo clock hole (SCSI)
- Missing PCBA (Circuit Board)
- Obscured breather filter holes
- Punctured at servo writer access port
- Punctured inspect pivot seal
- Scratch exposing copper trace
- Stripped mounting hole threads
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of WD's warranty as it applies only to products sold as new.
Warranty Policy
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of WD Limited Warranty Periods please visit https://support-en.wd.com/app/Warranty_Policy
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the WD Store website:
- Prior to August 20, 2019, carry a manufacturer's limited warranty of 6 months.
- On or after August 20, 2019, carry a manufacturer's limited warranty of 12 months.
GWARANCJA PRODUCENTA SANDISK NA PRODUKTY KOSUMENCKIE
Przeznaczona w szczególności dla konsumentów w Polsce
Wejście w życie – 15 kwietnia 2016
SanDisk niniejszym gwarantuje nabywcy – użytkownikowi końcowemu (“Użytkownik”), że produkt ( “Produkt”), z wyjątkiem treści lub oprogramowania dostarczonego z Produktem lub zainstalowanego na nim, jest wolny od wad materiałowych powstałych podczas produkcji, odpowiada opublikowanej specyfikacji produktów SanDisk i nadaje się do normalnego użytkowania zgodnego z opublikowaną instrukcją podczas Okresu Gwarancyjnego określonego w tabeli, poczynając od daty nabycia i pod warunkiem, że Produkt trafił na rynek legalnie. Niniejsza gwarancja jest udzielana wyłącznie Użytkownikowi i nie może być przeniesiona.
Niniejsza gwarancja nie obejmuje przypadków, gdy Produkt zastosowano w niżej określony sposób lub w połączeniu z którymkolwiek z niżej wymienionych urządzeń (wskazanych przez SanDisk): (i) normalne zużycie, (ii) wideo monitoring, zabezpieczenia i urządzenia nadzoru, (iii) protokół IP / kamery sieciowe, (iv) urządzenia rejestrujące w samochodzie / kamery na desce rozdzielczej / kamery czarnej skrzynki, (v) urządzenia wyświetlające z pętlą wideo, (vi) urządzenia dekodera ciągłego nagrywania, (vii) urządzenia ciągłego rejestrowania danych, takie jak serwery, lub (viii) inne zastosowania, przekraczające zasady normalnego użytkowania określone w opublikowanych instrukcjach. Aby uzyskać więcej informacji o produktach SanDisk przeznaczonych do używania w związku z zastosowaniami oraz urządzeniami wymienionymi w punktach (i) - (vi) powyżej, prosimy odwiedzić naszą stronę produktu dla produktów wysokiej wytrzymałości znajdującą się tutaj.
Niniejsza gwarancja obejmuje wyłącznie oryginalne produkty SanDisk® i jest oferowana wyłącznie konsumentom z Europejskiego Obszaru Gospodarczego. Western Digital Technologies, Inc. ani jej spółki powiązane (tj. wszystkie podmioty powiązane z nią kapitałowo w sposób bezpośredni lub pośredni, w szczególności podmioty w sposób bezpośredni lub pośredni posiadające udziały w jej kapitale zakładowym, podmioty od niej w ten sposób zależne lub powiązane; dalej łącznie wraz z Western Digital Technologies, Inc. zwane "WDT") nie udzielają żadnej gwarancji dla jakichkolwiek produktów, które nie zostały importowane lub wprowadzone do obrotu na terytorium Europejskiego Obszaru Gospodarczego przez WDT lub za zgodą WDT i sprzedane za pośrednictwem autoryzowanych dystrybutorów WDT.
Aby złożyć reklamację gwarancyjną, prosimy o kontakt z firmą SanDisk pod numerem telefonu wymienionym w tabeli lub pod adresem poczty elektronicznej support@SanDisk.com w ciągu Okresu Gwarancyjnego i dostarczenie dowodu zakupu (zawierającego datę i miejsce zakupu oraz nazwę sprzedawcy) oraz nazwy produktu, jego rodzaj i numer. Nabywca może zwrócić produkt po pierwszym uzyskaniu numeru autoryzacji zwrotu (Return Material Authorization) i po spełnieniu innych wymienionych zaleceń. Aby uzyskać więcej informacji, należy wejść na stronę westerndigital.com/pl-pl/support. Uprawnienia z niniejszej gwarancji można zrealizować pod warunkiem dokonania zwrotu Produktu. SanDisk nie ponosi odpowiedzialności za jakąkolwiek utratę lub uszkodzenie Produktu podczas transportu.
SanDisk może, według własnego uznania: (1) naprawić lub wymienić Produkt na nowy Produkt o tych samych lub lepszych parametrach lub na inny porównywalny Produkt; lub (2) zwrócić aktualną wartość rynkową Produktu, gdy reklamacja jest skierowana do SanDisk, a SanDisk nie jest w stanie naprawić Produktu lub go wymienić.
SanDisk nie ponosi odpowiedzialności za szkody pośrednie lub wynikowe (w tym utratę danych) lub za szkody spowodowane niewłaściwym użytkowaniem (w tym stosowaniem w niekompatybilnym urządzeniu lub w inny sposób i zastosowaniem innym niż wskazane w instrukcji) lub nieprawidłowym zainstalowaniem, nieprofesjonalną naprawą, modyfikacją lub wypadkiem. Niniejsza gwarancja wyczerpuje odpowiedzialność firmy SanDisk; odpowiedzialność ta jest ograniczona do ceny, którą Użytkownik zapłacił za Produkt, powiększonej o koszty, które Użytkownik poniósł w celu zgłoszenia reklamacji. Produkty firmy SanDisk nie powinny być używane w zastosowaniach, których awaria mogłaby spowodować zagrożenie zdrowia lub życia, takich jak systemy podtrzymywania życia. SANDISK WYŁĄCZA WSZELKIE GWARANCJE WYRAŹNE LUB DOROZUMIANE W NAJSZERSZYM ZAKRESIE DOZWOLONYM PRZEZ PRAWO. JEŚLI SANDISK NIE MOŻE WYŁĄCZYĆ DOROZUMIANYCH GWARANCJI ZGODNIE Z OBOWIĄZUJĄCYM PRAWEM, TO TAKIE DOROZUMIANE GWARANCJE SĄ WAŻNE TYLKO PRZEZ OKRES OBOWIĄZYWANIA WYRAŹNEJ GWARANCJI. OKRES GWARANCJI NA PRODUKTY WYMIENIONE NA NOWE BĘDZIE OGRANICZONY DO OKRESU GWARANCJI, JAKI POZOSTAŁ DLA PRODUKTU PIERWOTNIE ZAKUPIONEGO. NIEKTÓRE KRAJE (LUB JURYSDYKCJE) NIE ZEZWALAJĄ NA WYŁĄCZENIE LUB OGRANICZENIE ODPOWIEDZIALNOŚCI ZA SZKODY PRZYPADKOWE LUB POŚREDNIE I W TAKIEJ SYTYUACJI POWYŻSZE WYŁĄCZENIA LUB OGRANICZENIA MOGĄ NIE MIEĆ ZASTOSOWANIA DO KONKRETNEGO UŻYTKOWNIKA.
Niniejsza gwarancja daje Użytkownikowi określone prawa. Krajowe, stanowe i lokalne przepisy mogą zapewniać Użytkownikowi inne prawa, na które niniejsza gwarancja nie ma wpływu.
コンシューマ製品の限定保証
Western Digital Company の HGST の事業部である G-Technology (以下「G-Technology」)
この限定保証は、最初の購入者が、再販目的ではなく通常の使用目的で、承認された G-Technology 製品取扱販売店から購入した、G-Technology の新品のストレージ製品に適用されます。 G-Technology は、下記の例外を除き、対象製品の材質や構造に欠陥がないことを保証します。
この限定保証の適用期間は、最初に購入された時期および場所に応じて、1 年、2 年、3 年、5 年、または購入日からの一定期間になります。 お持ちの G-Technology 製品の保証内容を確認するには、www.g-technology.com をご覧ください。 保証を受ける資格を証明するのに、有効な購入証明が必要となる場合があります。 有効な購入証明をお持ちでない場合は、G-Technology から公認販売業者に販売された日付から、限定保証期間が起算されます。
この限定保証では、商業的利用、誤用、事故、ハードウェアまたはソフトウェアの改造または改変、変造、製品仕様に適さない物理的環境または動作環境、不適切なメンテナンス、G-Technology が責任を負わない製品に起因する障害による損害は保証されません。 中断なしの動作、またはエラーなしの動作に関する保証もありません。 データの損失に関する保証もありません（製品に保存されているデータは定期的に別のストレージ製品にバックアップする必要があります）。 識別ラベルがはがれたり、改変された製品に関する保証もありません。 G-Technology は、商品性および特定目的への適合性の黙示的な保証または条件を含む、その他のいかなる保証も行いません。 一部の法域では、黙示的な保証の制限は認められていないため、この制限はユーザーによって適用されない場合があります。 G-Technology は、この限定保証の適用範囲ではない製品をユーザーに返却する責任を負いません。
製品に問題がある場合は、限定保証サービスを請求する前に、まず、G-Technology または再販業者が定めているトラブルシューティング手順に従ってください。 限定保証サービスを受けるには、まず、http://www.g-technology.com/support に記載されている適切な G-Technology コールセンターに連絡し、製品返品承認（Return Materials Authorization）と送り先住所を入手する必要があります。 認可されている方法で梱包された、対象のハードディスクドライブを、弊社のロジスティクスセンターに返却してください。 梱包のガイドラインについては、http://www.g-technology.com/support をご覧ください。 弊社のロジスティクスセンターに発送するときの送料、税金、および保険料は、すべてユーザーの負担になります。 返品する前に、製品に保存されている個人情報をすべて削除してください。
G-Technology では、送料先払いで、ドライブを同等機能の交換用の製品と交換します。 G-Technology では、お客様の製品を、以前使用されていた、G-Technology の仕様を満たすよう修理およびテストされた既使用品と交換する場合があります。 交換された製品が G-Technology の配送地点で配送業者に渡された時点で、ユーザーにその製品の所有権が与えられます。 ユーザーは、交換された製品の輸入に責任を負います（該当する場合）。 G-Technology は、返品されたドライブをお客様には返却しませんので、お客様の責任で、返品前にデータを別のメディアに移動させてください。 データ復元はこの限定保証の範囲外であり、保証の返品プロセスには含まれていません。 交換された製品の保証期間は、最初の製品の保証の残存期間または 90 日間、どちらか長い方になります。
G-Technology およびその系列会社、サプライヤ、販売業者、再販業者は、1) 損害（死亡を含む身体および有形個人財産に対する損害を除く）に関する第三者からユーザーへの申し立て、2) ユーザーのデータの損失またはデータに対する損害、3) 特別、付随的もしくは間接的な損害、または経済上の派生的な損害（収益の損失、節約機会の喪失を含む）について、たとえその可能性を知らされていたとしても、一切責任を負いません。 一部の法域では、責任の制限、偶発的な損害、派生的な損害は認められていないため、上記の制限はユーザーによって適用されない場合があります。
この限定保証により、ユーザーには特定の法的権利が与えられます。また、ユーザーはその他の権利を有する場合もありますが、これは法域によって異なります。
SANDISK PROFESSIONAL-PRODUKTHERSTELLERGEWÄHRLEISTUNG
Vorgesehen für, aber nicht zwingend beschränkt auf Kunden in Deutschland, Österreich, Luxemburg, Belgien und der Schweiz
Datum des Inkrafttretens – 15 April 2016
SanDisk gewährleistet gegenüber ihren Endkunden (“Sie”), dass dieses Produkt (das “Produkt”), mit Ausnahme seines Inhalts und/oder der dazu oder darin gelieferten Software, frei von erheblichen Herstellungsfehlern ist, den von SanDisk veröffentlichten Produktbeschreibungen entspricht und zum normalen Gebrauch in Einklang mit diesen Produktbeschreibungen während der in der Tabelle angegebenen, ab dem Tag des Kaufes laufenden Gewährleistungsdauer taugt, vorausgesetzt, dass das Produkt gesetzeskonform auf den Markt gebracht worden ist. Diese Gewährleistung gilt nur für Sie und ist nicht übertragbar.
Diese Gewährleistung gilt nicht beim Gebrauch des Produkts im Zusammenhang mit den folgenden Verwendungen oder Geräten (festgelegt durch SanDisk): (i) übliche Abnutzung, (ii) Videomonitoring-, Sicherheits- und Überwachungsgeräte, (iii) Internetprotokolle/Netzwerkkameras, (iv) autointerne Aufzeichnungsgeräte/Armaturenbrettkameras/Fahrdatenschreiberkameras, (v) Bildschirmgeräte für Video-Loop-Produkte, (vi) fortlaufende Digitalempfängergeräte, (vii) fortlaufende Datenaufzeichnungsgeräte wie z.B. Server oder (viii) anderweitiger überhöhter Gebrauch, welcher den normalen, in den Produktbeschreibungen angegebenen Gebrauch überschreitet. Für Angaben zu SanDisk-Produkten, welche zum Gebrauch im Zusammenhang mit den in den obgenannten Punkten (i) bis (vi) aufgeführten Verwendungen und Geräten vorgesehen sind, besuchen Sie bitte hier unsere Website für Hochleistungsprodukte.
Diese Gewährleistung ist auf Originalprodukte von SanDisk beschränkt. Nur für EMEA-Kunden: Weder Western Digital Technologies, Inc. noch mit dieser verbundene Gesellschaften („WDT“) leisten Support für Produkte, welche nicht von WDT in den Europäischen Wirtschafsraum eingeführt oder in diesen auf den Markt gebracht und nicht durch ihre autorisierten Verkaufskanäle verkauft werden.
Zur Geltendmachung eines Gewährleistungsanspruchs kontaktieren Sie bitte während der Gewährleistungsdauer SanDisk über die in der Tabelle genannte Telefonnummer oder über support@SanDisk.com, belegen Sie bitte den Kauf (mit Nachweis des Datums und des Ortes des Kaufes sowie des Namens des Wiederverkäufers) und nennen Sie bitte den Produktnamen, den Produkttyp und die Produktnummer. Sie möchten bitte das Produkt erst zurücksenden, nachdem Sie eine Materialrücksendebewilligung und allfällige weitere einzuhaltende Anweisungen erhalten haben. Für weitere Angaben gehen Sie bitte auf westerndigital.com/de-de/support. Die Rücksendung des Produkts ist unerlässliche Voraussetzung für die Gewährleistung. SanDisk haftet nicht für Produktverlust oder Produktschaden während des Transports.
Ausschliesslich für Kunden in Belgien, Luxemburg, Österreich und der Schweiz bzw. soweit gesetzlich zulässig: SanDisk hat das Recht, das Produkt entweder (1) zu reparieren oder (2) es mit einem neuen, nachgerüsteten oder wiederaufbereiteten Produkt von gleicher oder grösserer Leistungsfähigkeit oder mit einem anderweitig gleichwertigen Produkt zu ersetzen. Im Fall (2) kann SanDisk das Produkt mit einem solchen ersetzen, welches zuvor gebraucht, repariert und mit Blick auf das Erfüllen der SanDisk-Produktanforderungen geprüft worden ist.
Ausschliesslich für Kunden in Deutschland bzw. soweit gesetzlich zulässig: SanDisk hat das Recht, das Produkt entweder (1) zu reparieren oder (2) es mit einem neuen Produkt von gleicher oder grösserer Leistungsfähigkeit oder mit einem anderweitig gleichwertigen Produkt zu ersetzen.
SanDisk haftet nicht für indirekte Schäden oder Folgeschäden (einschliesslich Datenverlustes) oder für durch unsachgemässen Gebrauch verursachte Schäden (einschliesslich Gebrauchs in einem nicht passenden Gerät oder in einer anderen produktbeschreibungswidrigen Weise) oder für Schäden wegen unsachgemässer Installation, unprofessioneller Reparatur, Änderung oder Unfalls. Die vorliegende Gewährleistung beschränkt die Haftung von SanDisk abschliessend; die Gewährleistung von SanDisk geht nie über den Preis hinaus, den Sie für das SanDisk-Produkt bezahlt haben, zuzüglich Ihrer zur Durchsetzung des Gewährleistungsanspruchs bei Ihnen notwendigerweise angefallenen Kosten. SanDisk-Produkte dürfen nicht in Geräten verwendet werden, deren Versagen Leib und Leben gefährden kann, z.B. nicht in Lebenserhaltungssystemen. SANDISK LEHNT JEDE AUSDRÜCKLICHE ODER IMPLIZITE GEWÄHRLEISTUNG AB, SOWEIT DIES GESETZLICH ZULÄSSIG IST. SOWEIT SANDISK UNDER DEM ANWENDBAREN RECHT IMPLIZITE GEWÄHRLEISTUNG NICHT AUSSCHLIESSEN KANN, SO IST DIESE AUF DIE DAUER DER AUSDRÜCKLICHEN GEWÄHRLEISTUNG BESCHRÄNKT. DIE DAUER DER GEWÄHRLEISTUNG AUF EINEM ERSATZPRODUKT IST AUF DIE DAUER BESCHRÄNKT, WELCHE NOCH FÜR DAS URSPRÜNGLICH GEKAUFTE PRODUKT LIEF. GEWISSE STAATEN (ODER GERICHTSBARKEITEN) ERLAUBEN DEN AUSSCHLUSS ODER DIE BESCHRÄNKUNG DER HAFTUNG FÜR INDIREKTE SCHÄDEN ODER FOLGESCHÄDEN NICHT, IN WELCHEN FÄLLEN DER OBGENANNTE AUSSCHLUSS BZW. DIE OBGENANNTE BESCHRÄNKUNG FÜR SIE NICHT WIRKSAM IST.
Diese beschränkte Gewährleistung räumt Ihnen gewisse Rechte ein. Nationales, gliedstaatliches oder lokales Recht mag Ihnen andere Rechte einräumen, welche von der vorliegenden Gewährleistung nicht berührt werden.
Western Digital Limited Warranty for Western Digital Ultrastar and HGST SSD Products
Western Digital warrants that the SSD Product (“Product”), when properly used and installed in conformance with Western Digital’s specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST SSDs (“Product”) purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties for SSD Products last for different periods of time and are limited by the useful life of the flash media used for the Product. To determine the warranty time period for your specific Product, please visit www.westerndigital.com. The warranty for the product will expire on the earlier of (i) the date when the flash media has reached one-percent (1%) of its remaining life or (ii) the expiration of the time period associated with the Product. You may determine the remaining useful life of the flash media by using the “SMART” feature (E9) (“Lifetime Remaining Percentage”) of the Drive Manager software. Drive Manager software is available as a free download from Western Digital. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of
purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously
used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title
to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for
moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are
covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment
beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or
defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. WESTERN DIGITAL IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WESTERN DIGITAL RESERVES THE RIGHT TO MODIFY THESE WARRANTY TERMS AT ANY TIME.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital Limited Warranty for Western Digital Ultrastar and HGST HDD Products
Western Digital warrants that the Western Digital Ultrastar and HGST HDD Product ("Product"), when properly used and installed in conformance with Western Digital's specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to Western Digital specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Western Digital Ultrastar and HGST HDDs purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
Western Digital Product warranties last for different periods of time. To determine the warranty period for your specific Product, please visit www.westerndigital.com/legal/warranty. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale from Western Digital to the authorized distributor.
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that Western Digital or your reseller/distributor provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate Western Digital Call Center listed at https://www.westerndigital.com/support/international-numbers-hdd. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://www.westerndigital.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will Western Digital do?
Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications. You receive title to the replaced Product at delivery to the carrier at the Western Digital shipping point and Western Digital retains title to the returned Product. You are responsible for importation of the replaced Product, if applicable. Western Digital will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. Western Digital warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. WESTERN DIGITAL DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Western Digital is not responsible for returning to you product which is not covered by this limited warranty.
How is our liability limited?
WESTERN DIGITAL AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Western Digital reserves the right to modify these warranty terms at any time.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Western Digital Limited Warranty for HGST and Western Digital Brand Platform Products
Limited Warranty
Western Digital warrants to the original end user that the hardware in the Platform Product (“Product”), when properly installed, used, and maintained, will be free from defects in materials and workmanship and will substantially conform to Western Digital’s specifications for such Product during the Warranty Period, as described below. This Limited Warranty for HGST and Western Digital Brand Platform Products (the “Limited Warranty”) applies to new HGST and Western Digital Brand Products purchased through Western Digital’s authorized sales channel by the original end user for normal use and not for resale. The warranty is not transferrable from the original end user.
Warranty Exclusions
The Limited Warranty does not cover non conformance resulting from (i) misuse, accident, negligence, modification or alteration to the hardware; (ii) use of the Product outside Western Digital’s specified operating environment;(iii)failure to perform required maintenance or the improper performance of maintenance; or (iv) failures caused by a product for which Western Digital is not responsible. There is no warranty of uninterrupted or error‐free operation or defects in design. There is no warranty for loss or damage of data. Data Recovery is not covered under this warranty and is not part of the warranty returns process. The Limited Warranty does not cover support of the Product. Support for the Product may be purchased separately, und