Western Digital Product Lifecycle Support Policy
Effective Date: October 15, 2021
The following policy outlines how long Western Digital expects to provide software support for products released after the Effective Date. This policy is separate from the hardware warranty. There are three software support periods for each product: Standard Updates, Limited Updates, and End of Updates/Support. Support periods are each tied to the date on which a product was released by Western Digital, not when you purchased a product.
Standard Updates: Up to eight years after Western Digital releases a product, we provide standard software support. This consists of updates with new features, OS compatibility patches as new versions are rolled out, removal of certain features that are no longer compatible, bug fixes to address known issues, and security updates to address security vulnerabilities.
Limited Updates. Eight years after a product’s launch and until the start of its ninth year, Western Digital provides Limited Updates. Bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates to address critical issues.
End of Updates and End of Support. Nine years after a product’s release, we may discontinue all updates, including critical software security updates. Western Digital may also discontinue cloud service support for a product in this phase. If a product feature depends on cloud services to function, that functionality will end.
In the tables below, you can find a product’s planned support timeline (the Product Release date – End of Support date) and its current support period. Note: Products released prior to this policy’s Effective Date may have different support periods.
When a product transitions to a new support period, Western Digital will update the product’s status on this page. If you have any questions about this policy, Contact us.