Terms & Conditions
The information contained in this document describes the terms and conditions for the Western Digital Data Recovery Plan (the “Plan”). This information is intended to be Your guide in knowing what is covered and how coverage works under the Plan. If You ever need assistance regarding Your Plan, contact the Administrator at any time.
IF YOU RESIDE IN (OR YOUR PRINCIPAL PLACE OF BUSINESS IS IN) THE U.S., PLEASE READ THIS NOTICE REGARDING DISPUTE RESOLUTION: This document contains provisions that govern how claims You and We may have against each other are resolved (see Legal Disputes and Arbitration Agreement provision below), including an agreement and obligation to arbitrate disputes, which will, subject to limited exceptions, require You to submit claims You have against Us to binding arbitration and limits the time period within which You may bring a claim against Us, unless you opt-out in accordance with the Legal Disputes and Arbitration Agreement provision below. Unless You opt-out of arbitration: You will only be permitted to pursue claims against Us on an individual basis, not as part of any class or representative action or proceeding and You will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.
Definitions: Within this document, the words “We”, “Us”, “Our”, or “Administrator” shall mean the party or parties obligated to provide service under this Plan, including Western Digital Technologies, Inc., 5601 Great Oaks Pkwy, San Jose, CA 95119. “You” or “Your” means the original purchaser of this Plan who is to receive the coverage provided hereunder. “Product” means the product which stores the data that is covered by this Plan. Coverage is limited to a single drive or storage device per Plan as designated through the registration of the Product serial number at the time of Plan registration. “Term” means the period in which the provisions of this Plan are valid. “Claim” means a demand for service in accordance with this Plan requested by You to Us. “Plan Purchase Receipt” refers to the receipt document (paper or email) provided to You as proof of Your Plan purchase that confirms the Plan purchase date, services to be provided and Term.
Term: Coverage under this Plan begins on the order shipment date and continues for the remainder of the coverage term/period as referenced on Your Plan Purchase Receipt.
Services Provided: We agree to provide the services outlined herein for Your Product in the event Your Product experiences a covered occurrence during the term of coverage of this Plan, as long as the Product (a) meets the definition of a “Product” as shown in the Definitions section above; and (b) is NOT covered under any insurance, warranty, guarantee and/or service agreement providing the same benefits as outlined herein; and (c) is NOT intended for industrial or rental use (meaning, a Product that is intended for use either in industrial applications or operations or for rental or loaner purposes) or products used by a Covered Entity that contains Protected Health Information as those terms are defined by HIPAA. To the extent possible, You should back up accessible data on Your Product before submitting it for service under this Plan. This Plan does not cover repairs or replacement of the Product for any causes or provide coverage for any losses set forth in the section titled “What is Not Covered.”
The Plan provides protection for Your Product for lost data. To initiate a Claim, submit a claim via the submission form provided by Ontrack: https://resources.ontrack.com/western-digital-job-submission or contact the Administrator at 1-888-426-5214. IMPORTANT: This benefit is not a guarantee that lost data will be recovered; however, all reasonable efforts will be used to recover Your data.