Returns & Cancellations

For items purchased directly from Western Digital’s Online Store, please follow the six steps listed below within 30 days from the date of shipment to complete your return.

Return Process

Enter your email and order number.

Select item(s) to return.

Confirm your return address.

Pack up your item(s) for shipment.

Print your pre-paid shipping label.

Take your package to the nearest UPS Store.

Get Started

Need to return a product? Enter your order details below.

Enter a valid email address.
Order number can be found in your order confirmation email.
Enter your order number.

Return Eligibility

Standard Returns

Products purchased online directly from Western Digital can be returned within 30 days from the date of shipment. Enter your order details above to get started.

Ineligible Returns

Products purchased from an authorized reseller should be returned to the reseller. Only products purchased online directly from Western Digital are eligible for online returns.

Warranty Replacement

If you have an issue with your product during the warranty period, please review our Warranty Policy for more information on how to request a replacement.


Unfortunately, in most cases, we’re unable to cancel an order once it’s processed for shipment. If you have questions or concerns regarding your order, please contact Western Digital’s Online Store Support at 855-493-7867.

Frequently Asked Questions

Subject to the exclusions below, Western Digital’s Online Store accepts returns of purchased items within 30 days of shipment. We’ll issue a credit for items that arrived defective or that have become defective within 30 days of shipment.
Visit Western Digital’s Online Store Support to help determine if your item is defective or if we can assist you in finding a solution to your problem.

Exclusions: Software once it was made available to you by sending you a link for downloading or a license key via email or other electronic delivery method or for which instructions to download (including from a third party platform) have been provided to you and (ii) any products which we inform you may not be returned.

Need more help? 855-493-7867