Returns & Cancellations

For products purchased online directly from Western Digital, please follow the six steps below to complete your return within 30 days of purchase.

Return Process

Enter email and order number.

Select items to return.

Review refund summary.

Pack up your items for shipment.    

Print your pre-paid shipping label.

Take the package to your nearest UPS store.

Get Started

Need to return a product? Enter your order details below.

Enter a valid email address.
Order number can be found in your order confirmation email.
Enter your order number.

Return Eligibility

Standard Returns

Products purchased online directly from Western Digital can be returned within 30 days from the date of shipment. Enter your order details above to get started.

Ineligible Returns

Products purchased from an authorized reseller should be returned to the reseller. Only products purchased online directly from Western Digital are eligible for online returns.

Warranty Replacement

If you have an issue with your product during the warranty period, please review our Warranty Policy for more information on how to request a replacement.

Cancellations

Unfortunately, in most cases, we are unable to cancel an order once it is processed for shipment. If you have questions or concerns regarding your order, please call Customer Support at 855-493-7867.

Frequently Asked Questions

Subject to the exclusions below, products purchased online directly from Western Digital can be returned within 30 days from the date of shipment. 

Only products that were purchased online directly from Western Digital can be returned. Any products purchased from an authorized reseller must be returned to the reseller and are subject to their respective terms and conditions. 

Exclusions: (i) Software once it was made available to you by sending you a link for downloading or a license key via email or other electronic delivery method or for which instructions to download (including from a third-party platform) have been provided to you and (ii) any products which we inform you may not be returned.

Need more help?  855-493-7867