Inspect your product thoroughly as all warranty claims will be voided if product is received with the following:
Foreign material on the product (e.g., adhesive, oil, dirt, gum)
Damaged, modified, opened or dented product
Damaged during transport as a result of improper packaging
Missing parts (e.g., screws, interface cards, etc.)
Evidence of tampering (e.g. broken seals, labels removed or torn), except
work performed by data recovery service
Covered breather holes
Product shipped without proper ESD (Electro-Static Discharge) protection
(Internal hard disk drives only)
Please use HGST approved protective packaging or any packaging that provides equivalent protection to ship your hard disk drive(s). Consult our acceptable packaging and unacceptable packaging guides.