My Book Live and My Book Live Duo: Trade-In Offer

Last Updated: July, 2021

Offer Details

Western Digital is offering eligible customers a trade-in option to upgrade their qualifying MyBook Live or My Book Duo products to a select new My Cloud Home or My Cloud EX2 Ultra device.

Qualifying Products

The following models of My Book Live and My Book Live Duo devices from Western Digital:

My Book Live
WDBACG0030HCH
WDBACG0020HCH
WDBACG0010HCH

My Book Live Duo
WDBVHT0080JCH
WDBVHT0060JCH
WDBVHT0040JCH

Trade-In Offer

Registered customers can trade in any capacity of a Qualifying Product for one of the following products (subject to availability) at 40% off the suggested retail price:   

  • My Cloud Home 2TB (requires internet access)
  • My Cloud Home 4TB (requires internet access)
  • My Cloud Home 6TB (requires internet access) 
  • My Cloud EX2 Ultra 2-bay NAS 4TB          
  • My Cloud EX2 Ultra 2-bay NAS 8TB


Some products may not be available in every country. In such instances, Western Digital Support will identify an alternative for the customer.

Eligibility Requirements

The following requirements must be met in order to be eligible for this Trade-In Offer:

  • The Customer must have contacted Western Digital Support and be issued a case number for each Qualifying Product by September 30, 2021. The Customer must provide the serial number for each Qualifying Product.
  • Each Qualifying Product must be intact with all parts included. A single, non-transferrable trade-in discount will be available per Qualifying Product that meets these Eligibility Requirements. This Offer cannot be combined, used in conjunction with, or used in addition to any other promotion or offer. This offer may not be available in all regions of the world. Western Digital reserves the right to change or discontinue this offer at any time without notice. Up to 2 Qualifying Products per customer are eligible for this Offer.
  • The trade-in discount must be used within 30-days of receiving the case number from Western Digital Support.

Trade-In Procedures

  • Customers should have the following information ready prior to contacting the Western Digital Support Team:
    • Device Model and Model #
    • Device Serial Number
  • If a Qualifying Product meets the Eligibility Requirements, a case number will be assigned to the customer for each eligible and Qualifying Product for tracking.
  • If the customer is not participating in the Data Recovery Service Offer, then the customer must return the original Qualifying Product to Western Digital within 30-days of opening a case with Western Digital Support.
  • Once the eligible product has been confirmed as returned to Western Digital the customer will receive a single use discount code to purchase one of the stated products through the online Western Digital Store or Western Digital selected authorized re-seller, subject to expiration date and offer restrictions.

Turnaround Time

The duration required to receive the new product will follow standard delivery times provided by the online Western Digital Store or Western Digital selected authorized re-seller, shipping carriers, and customer selection of shipment method.