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Returns and Cancellations

Western Digital Store is introducing an extended return policy this holiday season. Items purchased starting 22 November through 22 December 2021, can be returned until 22 January 2022, for most reasons, without exceptions. Contact Western Digital support to determine if your order qualifies, and to begin the process of a return. This policy is subject to exclusions.

Subject to the exclusions below, the Western Digital Store accepts returns of purchased items within 30 days of the date of shipment. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit Western Digital Support to help determine if your product is defective or if a solution exists.

Exclusions: Software once it was made available to you by sending you a link for downloading or a license key via email or other electronic delivery method or for which instructions to download (including from a third party platform) have been provided to you and (ii) any products which we inform you may not be returned.