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Effective Date: October 15, 2021
The following policy outlines how long Western Digital expects to provide software support for products released after the Effective Date. This policy is separate from the hardware warranty. There are three software support periods for each product: Standard Updates, Limited Updates, and End of Updates/Support. Support periods are each tied to the date on which a product was released by Western Digital, not when you purchased a product.
Standard Updates: Up to eight years after Western Digital releases a product, we provide standard software support. This consists of updates with new features, OS compatibility patches as new versions are rolled out, removal of certain features that are no longer compatible, bug fixes to address known issues, and security updates to address security vulnerabilities.
Limited Updates. Eight years after a product’s launch and until the start of its ninth year, Western Digital provides Limited Updates. Bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates to address critical issues.
End of Updates and End of Support. Nine years after a product’s release, we may discontinue all updates, including critical software security updates. Western Digital may also discontinue cloud service support for a product in this phase. If a product feature depends on cloud services to function, that functionality will end.
In the tables below, you can find a product’s planned support timeline (the Product Release date – End of Support date) and its current support period. Note: Products released prior to this policy’s Effective Date may have different support periods.
When a product transitions to a new support period, Western Digital will update the product’s status on this page. If you have any questions about this policy, Contact us.
☑️ = Standard Updates | ⏸ = Limited Updates | ⏹️ = End of Updates and End of Support
| Product Name | Product Model Name | Planned Support Timeline (Product Release date – End of Support date) |
|---|---|---|
| My Cloud Home | ☑️ My Cloud Home | October 2017 - December 2027 |
| ☑️ My Cloud Home Duo | October 2017 - December 2027 |
| Product Name | Product Model Name | Planned Support Timeline (Product Release date – End of Support date) |
|---|---|---|
| My Cloud | ⏸ My Cloud EX2 Ultra | February 2016 - December 2026 |
| ⏸ My Cloud EX4100 | February 2015 - December 2026 | |
| ⏸ My Cloud PR2100 | June 2016 - December 2026 | |
| ⏸ My Cloud PR4100 | June 2016 - December 2026 | |
| ⏹️ My Cloud (P/N: WDBCTLxxxxxxx-00) | August 2013 - April 2022 | |
| ⏸ My Cloud (P/N: WDBCTLxxxxxxx-10) | October 2015 - December 2026 | |
| ⏹️ My Cloud Mirror | March 2014 - April 2022 | |
| ⏸ My Cloud Mirror Gen 2 | September 2015 - December 2026 | |
| ⏹️ My Cloud EX2 | March 2014 - April 2022 | |
| ⏹️ My Cloud EX4 | March 2014 - April 2022 | |
| ⏸ My Cloud EX2100 | February 2015 - December 2026 | |
| ⏸ My Cloud DL2100 | February 2015 - December 2026 | |
| ⏸ My Cloud DL4100 | February 2015 - December 2026 | |
| WD Cloud | ⏸ WD Cloud (Japan) | April 2015 - December 2026 |
| Product Name | Name Model Name | Planned Support Timeline (Product Release date – End of Support date) |
|---|---|---|
| My Passport Wireless | ⏹️ My Passport Wireless | August 2014 - August 2022 |
| ⏸ My Passport Wireless Pro | June 2016 - December 2024 |
| Product Name | Name Model Name | Support Status |
|---|---|---|
| My Book Live | ⏹️ My Book Live | End of Updates and End of Support |
| ⏹️ My Book Live Duo | End of Updates and End of Support |
| Product | Name | Support Status |
|---|---|---|
| WD Sentinel | ⏹️ WD Sentinel DX4000 | End of Updates and End of Support |
| ⏹️ WD Sentinel DX4200 | End of Updates and End of Support | |
| ⏹️ WD Sentinel DS5100 | End of Updates and End of Support | |
| ⏹️ WD Sentinel DS6100 | End of Updates and End of Support | |
| ⏹️ WD Sentinel RX4100 | End of Updates and End of Support |
| Product | Name | Support Status |
|---|---|---|
| WD Arkeia | ⏹️ WD Arkeia DA1300 | End of Updates and End of Support |
| ⏹️ WD Arkeia DA2300 | End of Updates and End of Support | |
| ⏹️ WD Arkeia RA4300 | End of Updates and End of Support | |
| ⏹️ WD Arkeia RA4300T | End of Updates and End of Support | |
| ⏹️ WD Arkeia RA5300 | End of Updates and End of Support | |
| ⏹️ WD Arkeia RA6300 | End of Updates and End of Support |
| Product | Name | Support Status |
|---|---|---|
| WD My Net | ⏹️ My Net N600 | End of Updates and End of Support |
| ⏹️ My Net N750 | End of Updates and End of Support | |
| ⏹️ My Net N900 | End of Updates and End of Support | |
| ⏹️ My Net N900 Central | End of Updates and End of Support | |
| ⏹️ My Net AC1300 | End of Updates and End of Support | |
| ⏹️ My Net Switch | End of Updates and End of Support | |
| ⏹️ My Net AC Bridge | End of Updates and End of Support | |
| ⏹️ My Net WiFi Range Extender | End of Updates and End of Support | |
| WD Live Wire | ⏹️ WD Live Wire | End of Updates and End of Support |
| Product | Name | Support Status |
|---|---|---|
| My Book World | ⏹️ My Book World (Blue Rings) | End of Updates and End of Support |
| ⏹️ My Book World II (Blue Rings) | End of Updates and End of Support | |
| ⏹️ My Book World (White Light) | End of Updates and End of Support | |
| ⏹️ My Book World II (White Light) | End of Updates and End of Support | |
| WD Sharespace | ⏹️ WD ShareSpace | End of Updates and End of Support |
| WD NetCenter | ⏹️ WD NetCenter | End of Updates and End of Support |
| WD Media Center | ⏹️ Dual Option Media Center | End of Updates and End of Support |
| WD Option | ⏹️ Dual Option Combo | End of Updates and End of Support |
| ⏹️ Dual Option USB | End of Updates and End of Support |
