The Data Recovery Plan provides protection for data loss in qualifying products due to hard drive failure, viruses, and software issues, for example.
Please refer to the specific Terms & Conditions for details and exclusions for your coverage options.
Data Recovery Plan coverage begins on the product shipment date. It will be active for 2 or 3 years from that date, depending on the plan duration you selected for your device. For example, if you selected a 2-year plan:
Shipment and Plan Start Date: 4/1/2022
Plan End Date: 4/1/2024
Your qualifying product is eligible for one, in-lab data recovery attempt provided by OntrackĀ®. Ontrack will handle the entire data recovery process from start to finish:
To submit a claim with Ontrack, you will need to provide the following information:
All required information can be found in your shipment confirmation email or in the Service Plans tab of your account.