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Subject to the exclusions below, the Western Digital Store accepts returns of purchased items within 30 days of the date of shipment. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit Western Digital Support to help determine if your product is defective or if a solution exists.
Exclusions: Software once it was made available to you by sending you a link for downloading or a license key via email or other electronic delivery method or for which instructions to download (including from a third party platform) have been provided to you and (ii) any products which we inform you may not be returned.
No, the Western Digital Store does not issue credit for costs incurred in shipping a returned item.
However, if a Return Merchandise Authorization is granted, you will receive a pre-paid shipping label.
The Western Digital Store must receive the returned item within 10 days after a Return Merchandise Authorization number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the Western Digital Store and credited for the product cost and tax, less shipping and handling.
Please allow 7-10 business days for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Return Merchandise Authorization (RMA) instructions for products purchased on the Western Digital Store within the last 30 days:
Once the return is received, please allow up to 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase. Please note that failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If there are any delays in receiving your credit, please contact our Customer Support Team.
Unfortunately, in the majority of cases, we are unable to cancel an order as orders are processed for shipment immediately upon completion.
Please call Western Digital Customer Service for further assistance. You will need to provide your Order ID and the part number(s).
Subject to the exclusions below, if we are unable to cancel your purchase, you have two options:
Exclusions: Software is not cancellable once it was made available to you by sending you a link for downloading or a license key via email or other electronic delivery method or for which instructions to download (including from a third party platform) have been provided to you.
Product purchased from an authorized reseller may be returned to the reseller and is subject to the terms and conditions of the reseller. Contact the reseller directly for return instructions.