Q: What are the feature differences between My Cloud OS 3 and My Cloud OS 5?
A: My Cloud OS 5 features the latest security updates to help keep your content safe. The new software also features an improved mobile and web app, cloud access, and much more. For more details, visit My Cloud OS 5: Feature Differences Between My Cloud OS 3 and My Cloud OS 5.
Q: How do I disable remote access features for My Cloud OS 3?
A: Remote Access can be disabled by removing the email address of the user and disabling Remote Access in the "Cloud Access" section of the Admin Dashboard. For instructions, visit How to Disable and Turn Off Remote Access on a My Cloud device.
Q: How do I know if my device is compatible with the new My Cloud OS 5 upgrade?
A: To determine whether you have a device that's compatible with My Cloud OS 5, visit Firmware Availability and Supported Devices.
Q: What actions do I need to take once the services are shut down?
A: If you have a device that's eligible for My Cloud OS 5, update it to My Cloud OS 5. If your device isn't compatible with My Cloud OS 5, consider upgrading to a device that is.
Q: Will my device stop working if I can't upgrade to My Cloud OS 5? Will I lose access to my data?
A: After the services are shut down, you can only access the device on a local network. Access through the My Cloud OS 3 mobile app or web app won't work. Email notifications won't be delivered. Devices that had auto-update enabled received a final firmware update that disabled remote access and outbound traffic to cloud services. Now, support has ended and you have to use your local network to access your device.
Q: I can't upgrade to My Cloud OS 5, are there compatibility fixes planned for future desktop or mobile OS?
A: My Passport Wireless users are still able to use the My Cloud OS 3 mobile app. Otherwise, the My Cloud OS 3 app isn't able to access any My Cloud or My Book Live devices.
Q: Can I downgrade to My Cloud OS 3 if My Cloud OS 5 does not include the features and functionalities of My Cloud OS 3?
A: Upgrading to My Cloud OS 5 is a one-way process. Downgrading to My Cloud OS 3 isn't possible.