COVID-19 Communication Updates: Western Digital Customer Support

(July, 2021)

Global Retail RMAs update - Temporary Delays

Western Digital is committed to the health and safety of our employees, partners, and customers around the world. We are carefully monitoring the evolving coronavirus (COVID-19) situation and have instituted health and safety measures recommended by local health authorities and the World Health Organization.

As a result of our efforts to protect our employees and comply with government requirements, we are currently experiencing delays in processing and shipping Standard RMAs in all regions. Local processing and shipping times will depend on local government restrictions. During this period, we will continue issuing RMAs for customers.

While our response times are challenged by issues related to COVID-19, Western Digital remains committed to supporting our customers during these unprecedented times and we appreciate your patience.

RMA Center in Malaysia - Temporarily Closed

As a precautionary measure to protect our employees and comply with the Malaysian government's current EMCO and FMCO restrictions, we are temporarily closing our RMA center in Malaysia until at least the middle of August. During this period, we will continue issuing and processing RMAs for customers but longer than usual processing time for replacements and credit may be experienced. Return shipments may be reported as "undelivered" because we are unable to receive shipments during the temporary closure. Please hold your unprocessed RMA return if possible until mid-August. To help our customers with these actions in Malaysia, we will be extending the return period for any existing RMAs an additional 30 days.

If you have any questions, please reach out to your dedicated sales or support representative or contact the Western Digital support center: