WDC Tracking Number: WDC-21015
Published: December 15, 2021
Last Updated: December 15, 2021
Western Digital continuously evaluates and improves its hardware, software, and services as security standards evolve. As a result, we've determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3.
For customers with My Cloud OS 5 compatible devices:
On January 15, 2022, devices that are compatible with My Cloud OS 5 will no longer support prior generations of the My Cloud OS, including My Cloud OS 3. If your device is compatible, you must upgrade to My Cloud OS 5 to continue to access your device remotely. If you don't upgrade your device to My Cloud OS 5 by this deadline, you will only be able to access it locally. After January 15, 2022, remote access, security updates, and technical support will no longer be provided for My Cloud OS 3.
For customers with legacy My Cloud OS 3 devices:
On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. If your device isn't compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support.
To help protect your content now, we recommend that you back up your device, disable remote access, disconnect it from the internet, and protect it with a strong, unique password.
We recommend that all eligible users upgrade to My Cloud OS 5 immediately to benefit from the latest security fixes.
Steps to upgrade to My Cloud OS 5 can be found here: https://support-en.wd.com/app/answers/detail/a_id/30092/
For more information on these My Cloud updates, please review: https://www.westerndigital.com/mycloudupdates
We strongly encourage moving to the My Cloud OS 5 firmware. If your device is not eligible for upgrade to My Cloud OS 5, we recommend that you upgrade to one of our other My Cloud offerings that support My Cloud OS 5. More information can be found here: https://shop.westerndigital.com/support/software/my-cloud-os