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  • EdgeRover End of Support

    Support has ended on December 10th, 2022, and we are no longer be supporting the EdgeRover™ software. There no further functional and security updates.


    What does “no longer supported” mean?

    There will be no new releases of EdgeRover. We will discontinue all development, including critical security updates and technical support.

    As new versions of operating systems are released, EdgeRover features might stop working and will not be fixed. Technical support will be limited to assisting users with uninstalling the software.


    When is support ending?

    Support ended on December 10th, 2022.


    Why is development of the software being terminated?

    Based on input from EdgeRover users, we have decided to focus our resources on creating other world-class solutions.


    Can I continue to use the software?

    If you already have EdgeRover installed, you can continue to use EdgeRover. However, when there are changes in the operating system and services that EdgeRover integrates with, product features might stop working and will not be fixed.


    Can you recommend any alternatives?

    EdgeRover was designed to address both device and content management. We do not have recommendations for alternative cataloging and search applications. For device management, please go to Western Digital Support and select your product to see what software is available for it.


    How can I uninstall EdgeRover?

    Need more help?


    Will I lose any data?

    EdgeRover catalogs your content on internal and external drives. It is not a backup solution and does not store the original files. When EdgeRover is uninstalled, the original files will not be deleted. You’ll only lose the catalog of that content that was automatically created and any categorization data you added to it (such as Collections and Tags).

    Details
    Answer ID 49951
    Published 09/28/2022 09:36 AM
    Updated 03/27/2024 12:30 PM

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