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Your Portable SSD May Require a Firmware Update
We have identified a firmware issue that can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
To address and resolve this issue, we have developed a firmware updater tool that allows the needed firmware to be installed, enabling your continued use of the SSD on your Windows and/or macOS device.
Impacted Products
SanDisk Extreme Portable SSD V2
SanDisk Extreme Pro Portable SSD V2
WD My Passport SSD
Check If Your Device Has Been Impacted
Your product may have been impacted.
We recommend that you update the firmware to ensure continued optimal performance. To do this, follow the guided firmware installation instructions
Your product may have been impacted.
We recommend that you update the firmware to ensure continued optimal performance. To do this, follow the guided firmware installation instructions.
Your product has not been impacted.
Your device is up-to-date, no firmware update is needed at this time. If you have any questions, please
Frequently Asked Questions
The firmware update is the fastest way to address and resolve any concerns about this issue. If you have any trouble accessing the firmware update, please so that they can further assist you.
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