Dear Valued Customer,
To better serve our customers and streamline our processes, we are excited to announce that Western Digital service center will be moving from Teleplan Penang to Greystone Vietnam effective on November 22nd, 2021. For customers located in Malaysia, we will continue to process RMA returns in-country so please refer to the return address in https://support-en.wd.com/app/Shipping_Address.
This change applies to Customers currently returning their RMA back to Teleplan Penang, which is scheduled to cease its operation by December 31st, 2021.
RMAs created with Penang address below should be shipped no later than November 30th, 2021. Shipments that arrive in our Penang facility after December 23rd, 2021 will be rejected and returned back to sender.
RMA Receiving (Sheila/RMA receiving)
TELEPLAN TECHNOLOGY SERVICES SDN BHD
2580 TINGKAT PERUSAHAAN 4B
ZON PERDAGANGAN BEBAS DUA
13600 PERAI, PENANG, MALAYSIA
New return address and contact information:
Attn: WD Service Operations Receiving
Greystone Data Systems Vietnam
62A, B Road Linh Trung Export Processing Zone II
Binh Chieu Ward, Thu Duc District
HoChiMinh City, Vietnam
Postal code: 721057
Tel: + (84) 8 7291473
(Please send shipping pre-alert email to this email team if possible)
Please reach out to your RMA account manager if you have any question.
Thank you for your cooperation and please update your system return address record if needed.
WD RMA Operations